Looking for a job

Jess Bradley

@jessbradley

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I improve risk operations, investigations, and customer experiences through data-driven programs.

United States

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What I'm looking for

I'm looking to improve risk operations, fraud prevention, customer satisfaction, and complex processes through data-driven insights, cross-functional projects, investigations, and scalable training.

At Uber, I led risk and payments programs spanning fraud, chargebacks, account takeovers, suspicious transactions, customer satisfaction, and operational improvement. I turned data analysis into actionable recommendations using SQL, Tableau, JIRA, and Google Sheets.

I've also built global training, SOPs, dashboards, playbooks, and process trackers, and previously investigated fraud and loss at Nordstrom. I bring Lean Six Sigma, customer service, and investigation experience to streamline complex processes and improve outcomes.

Experience

Work history, roles, and key accomplishments

Senior Program Specialist - Risk & Payments

Uber

Mar 2023 - Jun 2025 (2 years 3 months)

Spearheaded and managed projects surrounding customer satisfaction, operations improvement, communications strategies, and risk mitigation. Generated actionable insights through data analysis using SQL, JIRA, Google Sheets, and Tableau.

SQL Jira Google Sheets Tableau Risk Management Fraud Operations Project Management Training Process Improvement

Senior COE Specialist I - Subject Matter Expert

Uber

Apr 2019 - Mar 2023 (3 years 11 months)

Promoted alignment and auditor accuracy across global sites for Theft and Robbery and Physical Altercation by creating and teaching resources. Compiled and disseminated agreement data and presented metrics weekly to global auditing teams.

Training Mentorship Data Analysis Audit Stakeholder Management Investigation

Service Quality Specialist

Uber

Oct 2018 - Apr 2019 (6 months)

Utilized JIRA, Bliss, and Zendesk to investigate and categorize incidents related to customer satisfaction and safety, escalating extreme cases when necessary. Maintained high alignment by utilizing training and asking productive questions.

Jira Zendesk Customer Satisfaction Incident Management Investigation

Regional Loss Prevention Investigator

Nordstrom

Dec 2017 - Oct 2018 (10 months)

Utilized investigative tools and exception based reporting programs to identify cases and causes of fraud loss, handling multiple investigations at once. Conducted internal employee interviews in Wicklander-Zulawski style format.

Fraud Detection Investigation Loss Prevention Interviewing Customer Service