Looking for a job

Renice Lopez

@neicybrlo

Message

I investigate financial fraud, disputes, and regulatory complaints across banking and fintech.

United States

Message

What I'm looking for

I'm looking to apply my fraud investigation, dispute resolution, and regulatory compliance experience in a banking or fintech role where I can protect customers, reduce risk, analyze fraud trends, and improve operational processes.

I've investigated complex regulatory complaints, fraud claims, and unauthorized transactions at Chime Financial and Varo Bank, delivering compliant, well-supported resolutions. At Chime, I maintained a 100% on-time response rate and achieved a 98% quality assurance score on Notice of Action responses.

At Varo, I managed Regulation E disputes, analyzed fraud trends with SQL and Looker, handled VROL chargeback representments, and mentored more than 10 analysts. I balance customer advocacy with risk management while partnering with Legal, Compliance, Fraud Operations, and Operations teams.

Experience

Work history, roles, and key accomplishments

Current

Customer Relations Specialist

Current

Renity

May 2026 - Present (4 months)

Resolves complex customer issues from initial report through final resolution, serving as the primary point of contact for escalated concerns and partnering with cross-functional teams to investigate service issues.

Customer Service Problem Solving Reporting