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Jesca Munyi

@jescamunyi

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Customer Support & VA pro | Boosted CX & efficiency | Tools: Asana, Calendly, ChatGPT, Teams

Kenya

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Hello,

My name is Jesca Munyi, and I’m a qualified Customer Service Representative with a background in Psychology and a proven record of delivering outstanding customer experiences. I bring with me hands-on experience in CRM systems, administrative support, and data entry from my time at Majorel Kenya and other client-facing roles.

With excellent communication and problem-solving skills, I have successfully resolved customer concerns, ensured timely follow-ups, and maintained professionalism in high-pressure environments. My approach is to first understand your company’s specific needs for a Customer Service Agent—why you need one now—and then tailor my service delivery to add real value to your business.

I am available to work at a rate of $7 per hour for the three months you require and am fully committed to maintaining a high standard of customer engagement throughout.

If you're looking for a professional Customer Service Agent to respond to customers and help drive great reviews, kindly reach out to me. I am eager to put my skills to use and help generate more revenue and client satisfaction for your company.

Looking forward to working together!

Warm regards,

Jesca Munyi

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Majorel Kenya

Nov 2022 - Dec 2024 (2 years 1 month)

Maintained CRM systems and performed data entry for troubleshooting customer problems, ensuring efficient record-keeping. Resolved client concerns or escalated them appropriately while maintaining professionalism, delivering first-contact resolution and monitoring customer feedback trends.

CRM Systems Data Entry Customer Service Problem Solving Client Relations Communication Feedback Analysis Case Management

Sales Executive

Jesavi Hair and Beauty

Feb 2021 - Dec 2022 (1 year 10 months)

Conducted virtual and in-person client meetings to drive sales and foster relationships. Developed effective social media strategies and created engaging content to enhance brand visibility. Processed orders, maintained accurate sales records, represented the company at exhibitions, and successfully negotiated contracts.

Client Meetings Sales Strategy Social Media Marketing Content Creation Order Processing Sales Records Exhibition Representation Contract Negotiation

Sales Agent

EABL

Jan 2018 - Jan 2019 (1 year)

Contacted prospective customers through calls and emails to generate leads and initiate sales processes. Delivered compelling sales pitches and successfully closed deals, contributing to revenue growth. Maintained a comprehensive prospective client database for future engagement.

Cold Calling Email Marketing Sales Pitches Deal Closing Lead Generation Database Management Customer Acquisition Negotiation

Education

Degrees, certifications, and relevant coursework

Kenyatta University

Bachelor of Arts, Psychology

2016 - 2021

Undertook a comprehensive curriculum in Psychology, gaining a deep understanding of human behavior and mental processes. Completed coursework that included research methodologies and statistical analysis.

Kabare Girls High School

Kenya Certificate of Secondary Education, General Studies

2012 - 2015

Completed secondary education, focusing on a broad range of subjects to prepare for higher education. Achieved foundational knowledge across various disciplines.