Jesca Munyi
@jescamunyi
Customer Support & VA pro | Boosted CX & efficiency | Tools: Asana, Calendly, ChatGPT, Teams
KenyaWhat I'm looking for
Hello,
My name is Jesca Munyi, and I’m a qualified Customer Service Representative with a background in Psychology and a proven record of delivering outstanding customer experiences. I bring with me hands-on experience in CRM systems, administrative support, and data entry from my time at Majorel Kenya and other client-facing roles.
With excellent communication and problem-solving skills, I have successfully resolved customer concerns, ensured timely follow-ups, and maintained professionalism in high-pressure environments. My approach is to first understand your company’s specific needs for a Customer Service Agent—why you need one now—and then tailor my service delivery to add real value to your business.
I am available to work at a rate of $7 per hour for the three months you require and am fully committed to maintaining a high standard of customer engagement throughout.
If you're looking for a professional Customer Service Agent to respond to customers and help drive great reviews, kindly reach out to me. I am eager to put my skills to use and help generate more revenue and client satisfaction for your company.
Looking forward to working together!
Warm regards,
Jesca Munyi
Experience
Work history, roles, and key accomplishments
Maintained CRM systems and performed data entry for troubleshooting customer problems, ensuring efficient record-keeping. Resolved client concerns or escalated them appropriately while maintaining professionalism, delivering first-contact resolution and monitoring customer feedback trends.
Sales Executive
Jesavi Hair and Beauty
Feb 2021 - Dec 2022 (1 year 10 months)
Conducted virtual and in-person client meetings to drive sales and foster relationships. Developed effective social media strategies and created engaging content to enhance brand visibility. Processed orders, maintained accurate sales records, represented the company at exhibitions, and successfully negotiated contracts.
Sales Agent
EABL
Jan 2018 - Jan 2019 (1 year)
Contacted prospective customers through calls and emails to generate leads and initiate sales processes. Delivered compelling sales pitches and successfully closed deals, contributing to revenue growth. Maintained a comprehensive prospective client database for future engagement.
Sales Agent (Johnnie Walker Activation)
EABL
Jan 2018 - Jan 2019 (1 year)
Engaged 120+ prospective customers weekly through remote and on-site outreach calls to educate them on brand offerings and drive activation participation. Maintained a prospect database, delivered product demonstrations, provided feedback to supervisors, and supported marketing teams during branded activation events.
Education
Degrees, certifications, and relevant coursework
Kenyatta University
Bachelor of Arts, Psychology
2016 - 2021
Undertook a comprehensive curriculum in Psychology, gaining a deep understanding of human behavior and mental processes. Completed coursework that included research methodologies and statistical analysis.
Kabare Girls High School
Kenya Certificate of Secondary Education, General Studies
2012 - 2015
Completed secondary education, focusing on a broad range of subjects to prepare for higher education. Achieved foundational knowledge across various disciplines.
St. Michael’s Girls’ Boarding Primary School
Kenya Certificate of Primary Education, General Studies
2006 - 2011
Completed primary education, establishing fundamental academic skills. Engaged in core subjects to build a strong educational foundation.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Job categories
Skills
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