Open to opportunities

Zipreen Chelangat

@zipreenchelangat

Message

Experienced Customer Service Representative focused on enhancing customer satisfaction.

Kenya

Message

What I'm looking for

I am looking for a role in a dynamic organization where I can leverage my customer service expertise to enhance customer experiences and contribute to business growth.

I am an experienced and dedicated Customer Service Representative with over 4.5 years of combined experience in customer support and sales. My journey has been marked by a commitment to resolving customer issues, building strong relationships, and maintaining high satisfaction levels. I pride myself on my communication skills, problem-solving abilities, and proficiency in customer relationship management software.

In my previous roles, I have consistently delivered exceptional customer service, whether through phone, email, or live chat. My tenure at Majorel Kenya allowed me to achieve a 95% customer satisfaction score by effectively addressing inquiries and troubleshooting issues. I have also contributed to team efficiency by developing training materials for new hires and identifying areas for process improvement, which led to a reduction in customer complaints.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Majorel Kenya

Jan 2022 - Oct 2024 (2 years 9 months)

Delivered superior customer service across phone, email, and live chat, achieving a high first-call resolution rate and 95% customer satisfaction. Addressed inquiries, troubleshot issues, and provided product information, effectively handling complex and escalated complaints. Utilized CRM tools like Zendesk and Beehive to log interactions and contributed to training materials for new hires.

Customer Service Zendesk Troubleshooting Order Processing Process Improvement

Sales and Customer Service Assistant

Macki Motors

May 2020 - Dec 2021 (1 year 7 months)

Provided exceptional customer service, handling inquiries on vehicle sales, maintenance, and warranty via multiple channels. Assisted customers in vehicle selection, showcasing features to increase sales opportunities. Resolved complaints and managed service bookings, maintaining high satisfaction and fostering long-term relationships.

Customer Service Sales Support CRM Software Sales Reporting Database Management Order Processing

Education

Degrees, certifications, and relevant coursework

Kipsigis Girls High School

High School Diploma, General Studies

Grade: B+

Activities and societies: Actively participated in athletics, netball, basketball, the St. John's Club, the Red Cross Club, and other voluntary activities, all of which helped me develop strong teamwork skills.

Achieved a Mean Grade of B+. Actively participated in athletics, netball, basketball, the St. John's Club, and the Red Cross Club, developing strong teamwork skills.