Jervy Abalos
@jervyabalos
Dedicated customer service professional with diverse industry experience.
PhilippinesWhat I'm looking for
I am a dedicated customer service professional with a strong background in various roles across multiple industries. My journey began as an Apprentice at EDS Manufacturing Inc., where I honed my skills in production operations. Over the years, I transitioned into customer service roles, including positions at Concentrix Philippines and Optum Global Solutions, where I developed a keen understanding of client needs and effective communication strategies.
Currently, I am a Learning Apprentice at Foundever ATC, where I continue to enhance my skills and contribute to team goals. My experience as a Sales Advisor and Customer Service Representative has equipped me with the ability to handle customer inquiries efficiently and provide exceptional service. I am committed to leveraging my experiences to help organizations achieve their objectives while fostering a positive work environment.
Experience
Work history, roles, and key accomplishments
Assist participant with their 401K plan
Learning Apprentice
Foundever
Jun 2022 - Dec 2024 (2 years 6 months)
Currently working as a Learning Apprentice at Foundever, focusing on enhancing skills and responsibilities to contribute to company goals.
Customer Service Representative
OPTUM GLOBAL SOLUTION
Sep 2020 - Feb 2021 (5 months)
Worked as a Customer Service Representative, providing support and assistance to clients, ensuring satisfaction and resolving issues.
Sales Advisor
CONCENTRIX PHILIPPINES
Jul 2018 - Aug 2020 (2 years 1 month)
Served as a Sales Advisor, engaging with customers to promote products and services, achieving sales targets and enhancing customer experience.
Customer Service Representative
IQOR PHILIPPINES INC.
Feb 2018 - Mar 2018 (1 month)
Employed as a Customer Service Representative, responsible for addressing customer inquiries and providing effective solutions.
Production Operator
EDS MANUFACTURING INC. (YAZAKI)
Jun 2013 - Jan 2018 (4 years 7 months)
Worked as a Production Operator, ensuring efficient manufacturing processes and maintaining quality standards.
Production Operator
HOUSE TECHNOLOGY INC. (HTI)
Dec 2011 - May 2012 (5 months)
Served as a Production Operator, contributing to the production line and ensuring product quality.
Nestle Merchandiser
ACE PROMOTIONS INC.
Feb 2010 - Aug 2010 (6 months)
Worked as a Nestle Merchandiser, responsible for product placement and inventory management in retail settings.
Education
Degrees, certifications, and relevant coursework
Dasmarinas National High School
High School Diploma, General Education
2003 - 2007
Bautista Elementary School
Elementary School Diploma, General Education
1997 - 2003
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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