Lukendy Guerrier

I’m a dedicated communicator with 14 combined months of experience, including 8 months in customer service and 6 months in structured survey research. I developed active listening, patience, and strict protocol adherence to deliver neutral accuracy and clear communication across language gaps.

As a Customer Representative (DRCC 2024-2025), I handled high-volume inbound calls and complaint resolution by diagnosing Haitian Creole service issues and providing real-time troubleshooting. I navigated internal databases for product information, documented case details, and coordinated with departments to ensure full inquiry resolution and client retention.

Previously, as an Outbound Research Interviewer (Luce Research and Survey 2022-2023), I conducted high-volume outbound survey calls using strict scripts to protect data integrity and research accuracy. I engaged diverse demographics, managed response quotas, and meticulously documented qualitative and quantitative data within internal systems.