Jeremy Monkhouse
@jeremymonkhouse
Experienced IT Support Technician with expertise in Windows Operating Systems and IT Support.
AustraliaWhat I'm looking for
As a seasoned IT professional with over 10 years of experience, I have honed my skills in Windows Operating Systems, IT Support, and Asset Management. My expertise in deploying and managing devices, as well as providing top-notch customer service, has earned me a reputation as a reliable and efficient IT Support Technician.
Throughout my career, I have worked with various organizations, including Dell Technologies, Department of Transport, and Accolade Wines, where I have successfully implemented and maintained IT systems, deployed new devices, and provided exceptional customer service. My proficiency in ServiceNow, Ivanti Service Manager, and SCCM has enabled me to streamline IT operations and improve efficiency.
In addition to my technical skills, I possess excellent verbal and written communication skills, which have been essential in my ability to work effectively with clients and team members. I am a team player who can work autonomously and thrive in fast-paced environments.
Experience
Work history, roles, and key accomplishments
IT End User Support Technician
Dell Technologies
Apr 2023 - Present (2 years 2 months)
Provided on-site end user support for approximately 1100 employees at Boeing Aerostructures Australia, focusing on device refresh, asset management, and advanced ServiceNow administration.
Laptop Deployment Technician
Department of Transport – Victoria
Aug 2022 - Nov 2022 (3 months)
Responsible for deploying new devices to users, including imaging machines, user setup, data backup/restore, and asset management using SCCM and Active Directory.
IT Project Consultant
Accolade Wines
Oct 2020 - Jun 2022 (1 year 8 months)
Configured and maintained a new Help Desk Support system using Ivanti Service Manager while deploying devices across Asia/Pacific locations.
Windows 10 Deployment Specialist
Department of Human Services
Sep 2020 - Oct 2020 (1 month)
Led the deployment of Windows 10 laptops, providing desktop support for staff working from home and on-site, including remote support and asset management.
Windows 10 Deployment Analyst Lead
BHP
Oct 2019 - Apr 2020 (6 months)
Led a team in the rollout of over 2000 Windows 7 computers to Windows 10, managing imaging, end user support, and extensive communication with users.
IT Support Technician
Xentech Computers
Feb 2010 - Oct 2018 (8 years 8 months)
Provided deskside support for multiple companies, troubleshooting Microsoft products and offering exceptional customer service.
Online Sales Manager
Leading Edge Retail Pty Ltd
Feb 2007 - Jan 2010 (2 years 11 months)
Implemented and maintained an online retail store, increasing sales through eBay and developing a company website for retail.
Administration Manager
Stepney Garment Co Pty Ltd
Mar 1996 - Oct 2005 (9 years 7 months)
Managed day-to-day financial and administrative operations of a growing wholesale maternity wear business, overseeing multiple retail locations.
Valet Parking Supervisor
Adelaide Valet Services
Oct 1992 - Oct 1995 (3 years)
Supervised valet parking operations at Adelaide Casino, ensuring exceptional customer service and managing a team of employees.
Delivery Driver
Atlas Party Hire
Dec 1989 - Apr 1993 (3 years 4 months)
Delivered party hire goods and set up displays for events, providing excellent customer service throughout the process.
Education
Degrees, certifications, and relevant coursework
Jeremy hasn't added their education
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