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Muhammad Noman Basit

@muhammadnomanbasit

Senior IT Support Engineer at Aged Care Quality and Safety Commission; delivered a disruption-free Windows 11 rollout.

At Aged Care Quality and Safety Commission, I serve as the sole IT point of contact for the Parramatta office, supporting 100+ staff. I coordinated the Windows 11 transition and reimaged more than 100 devices with zero business disruption.

At Eighty20 Solutions, on-site at Woolworths, I led a nine-person deployment team for the national Windows 10 migration and Microsoft Teams rollout. Earlier at Emirates Group, I led infrastructure delivery for airport expansions and coordinated a Terminal 1 network migration with 100% service continuity. I hold AWS Solutions Architect Associate and ITIL Foundation certifications.

Experience

Work history, roles, and key accomplishments

Current

EUC Specialist

Current

Aged Care Quality and Safety Commission

Jan 2023 - Present (3 years 8 months)

Primary IT support for the NSW Parramatta office, acting as the regional technical authority for all IT operations. Led end-user transition for Windows 11 enterprise rollout and reimaged 100+ laptops and desktops.

Windows 11 VPN MFA Azure AD Video Conferencing Endpoint Security SSO IT Support

Deployment Team Lead

Eighty20 Solutions

Feb 2020 - Dec 2022 (2 years 10 months)

Led a 9-person deployment team delivering Woolworths' national Windows 10 migration and Microsoft Teams rollout. Managed scheduling, task allocation, and performance of deployment technicians across multiple project streams.

Windows 10 Microsoft Teams TrackR Sailpoint KBA Authoring Project Management Team Leadership

Desktop Support Engineer

NEC Corporation

Mar 2018 - Jan 2020 (1 year 10 months)

Delivered endpoint support across RMS, Sydney Trains, and Rail Link under NEC's managed services contract. Provided Windows 10 support to 1,000+ end users and deployed software packages via SCCM.

Windows 10 SCCM Office 365 MDM Asset Management Endpoint Support

Computer Support Officer

TAFE NSW

Apr 2017 - Mar 2018 (11 months)

On-site technical support and Windows 10 migration specialist across TAFE campuses. Delivered support covering PC hardware/software, servers, networking, telephony, and videoconferencing.

Windows 10 Hardware Support Networking Video Conferencing IT Deployment

IT Senior Support Engineer

Emirates Group

Jun 2015 - Feb 2017 (1 year 8 months)

Promoted to Senior Engineer role leading infrastructure delivery for major airport expansion projects. Led a 6-person team delivering IT infrastructure for Terminal 2 check-in expansion and Concourse A & D boarding counters.

Infrastructure Deployment Project Management Network Migrations Stakeholder Engagement Asset Management Team Leadership

IT Support Engineer

Emirates Group

Oct 2013 - May 2015 (1 year 7 months)

Provided multi-channel technical support to airport and airline staff across Emirates Group operations. Participated in Windows 7 platform upgrade for business units and airport kiosks.

Win7 Technical Support Hardware installation Debugging Third Party Vendor Management

IT Support Technician

Emirates Group

Mar 2008 - Sep 2013 (5 years 6 months)

Acted as Single Point of Contact for all IT-related incidents, service requests, and queries from Emirates Group employees globally. Logged, categorised, and tracked tickets in HP Service Desk.

HP Service Desk Incident Management SLA Compliance Hardware installation Technical Support