At Westpac Banking Corporation, I supported staff and executive users across endpoints, enterprise applications, and infrastructure, including financial trading systems such as Bloomberg, Reuters, and Murex. I also managed incident, request, and change workflows in ServiceNow.
As Service Desk Team Lead, I led and coordinated the Singapore Service Desk and Desktop Support team while remaining hands-on with technical support. I served as a senior escalation point for high-priority incidents and coordinated resolution efforts with stakeholders.
Earlier, I provided technical support at Goldman Sachs, V-Tech Computers, Advanced Contact Solutions, and West Contact Services. My work included supporting financial-market users, network and voice systems, and internet and desktop troubleshooting; I also hold ITIL and Microsoft-focused certifications.
