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Sunny Ogbeide

@sunnyogbeide

Senior IT service delivery professional at Circular Head Council & Waratah-Wynyard Council; coordinated recovery from a critical VMware outage.

Australia

Message

At Circular Head Council & Waratah-Wynyard Council, I provide senior technical leadership and coordinate ICT service delivery across two local government organisations. I coordinated recovery after a VMware virtualization and storage outage, supporting service restoration and subsequent resilience and disaster recovery improvements.

My work also includes Microsoft 365 and endpoint services, major incident response, and technology lifecycle planning. Earlier, at Nova Jewellery, I analysed operational information and developed dashboards to improve inventory visibility and forecasting.

Experience

Work history, roles, and key accomplishments

Current

Senior Information Technology Officer

Current

Circular Head Council & Waratah-Wynyard Council

Aug 2024 - Present (2 years 2 months)

Provides senior technical leadership and ICT service delivery across two Tasmanian local government organisations, supporting approximately 250 staff. Acts as a senior escalation point for complex issues and coordinates major incident responses.

Microsoft 365 Windows Active Directory Entra ID Intune Networking Telecommunications Virtualisation enterprise applications ITIL Incident Management Service Delivery Mentorship Endpoint management Asset Lifecycle Management Cybersecurity ACSC Essential Eight

Information Technology Support Specialist

Service Global, Inc

Nov 2023 - Aug 2024 (9 months)

Delivered Level 2 support across Microsoft 365, Windows, Active Directory, and enterprise application environments, managing incidents and service requests in line with SLAs. Coordinated user onboarding, device configuration, and software deployment.

Microsoft 365 Windows Active Directory Microsoft Teams SharePoint One Drive Exchange Online PDQ Deploy Microsoft Intune Incident Management SLA Vendor coordination Documentation

Freelance Data Analyst / Inventory Optimisation Consultant

Nova Jewellery

Jul 2022 - Dec 2023 (1 year 5 months)

Analysed operational information to pinpoint inefficiencies and streamline reporting for improved forecasting and decision-making. Developed dashboards and reporting solutions to enhance visibility of inventory and operational performance.

Data Analysis Reporting Dashboarding Inventory Optimization Stakeholder Collaboration User Training Documentation

IT Support Officer

University of Tasmania

Jul 2023 - Oct 2023 (3 months)

Provided Level 1 and Level 2 ICT support to academic and professional staff and students, ensuring timely resolution of issues. Diagnosed and resolved hardware, software, access, device, and connectivity issues.

ICT Support hardware troubleshooting Software Troubleshooting Device Imaging Laboratory Deployments Documentation Escalation Management

Information Technology Support Specialist

University of Benin Staff School

Jul 2019 - Jan 2022 (2 years 6 months)

Supported Windows Server deployment and maintenance, user access, endpoint configuration, and proactive troubleshooting. Provided desktop, server, network, and end-user support while maintaining ICT infrastructure.