Looking for a job

Sid Brahmbhatt

@sidbrahmbhatt

Message

I deliver reliable IT service desk support and lead teams through complex incidents.

Australia

Message

What I'm looking for

I'm looking for an IT service desk or support role where I can resolve technical issues, improve service processes, mentor analysts, and support users in a collaborative environment.

I've delivered frontline IT support for SA Health, helping clinical and administrative staff maintain access to critical systems while following data security policies.

I supported Microsoft 365, Citrix, and Active Directory environments, collaborated with resolver groups, and recommended knowledge base updates to improve future incident resolution.

At Datacom, I stepped in as acting team lead, managed escalations and service desk operations, and coached new Level 1 analysts. I also conducted call-quality audits and helped improve processes that reduced resolution times.

Earlier in my career at iiNet Australia, I supported broadband, VoIP, and NBN customers, achieved 40%+ sales conversion, and progressed to Floor Supervisor handling escalated calls and coaching colleagues.

Experience

Work history, roles, and key accomplishments

IT Service Desk Analyst

SA Health (Government of South Australia)

Oct 2024 - May 2025 (7 months)

Delivered frontline IT support within a large health sector environment, ensuring minimal downtime for critical systems. Supported end users across Microsoft 365, Citrix, and Active Directory, maintaining compliance with data security policies.

Microsoft 365 Active Directory Citrix ITIL Incident Management Knowledge Base Management Stakeholder Management