Jeremy Iyoha
@jeremyiyoha
IT Service Manager at ESMCS (EMTS 9mobile), coordinating enterprise IT support and project delivery while resolving technical issues.
NigeriaWhat I'm looking for
At ESMCS (EMTS 9mobile), I install, configure, maintain, and troubleshoot enterprise IT equipment while coordinating support resources and project delivery. I also co-plan change management procedures and help address project risks and system deficiencies.
At CWG Plc (9mobile ITO Project), I supported end users by troubleshooting IT issues, providing workarounds, and tracking requests through the company ticketing system. I’m looking to grow my IT career through opportunities for further development, while contributing to high-quality support and timely completion of assigned work.
Experience
Work history, roles, and key accomplishments
Technical Service Support, IT
ESMCS (EMTS 9mobile)
Sep 2023 - Present (3 years 1 month)
Installs, configures, maintains and troubleshoots IT business equipment enterprise-wide. Manages technical team and resources to ensure timely delivery of support and project deliverables.
Volunteer/Media Officer
Society for Awareness and Family Initiative, SAFI
Jun 2020 - Present (6 years 4 months)
Provided counseling and support to victims of gender-based violence. Produced campaign materials for projects sponsored by AU-ACT/British Council.
IT End User Support Engineer
CWG Plc (9mobile ITO Project)
Apr 2018 - Sep 2023 (5 years 5 months)
Provided end user support, troubleshooting and resolving IT issues within SLAs. Documented queries in ticketing system and prioritized workload to ensure critical issues were resolved first.
IT End User Support Engineer
Jan 2016 - Mar 2018 (2 years 2 months)
Provided end user support, troubleshooting and resolving IT issues within SLAs. Documented queries in ticketing system and prioritized workload to ensure critical issues were resolved first.
IT Intern
Y2K Tutors
Feb 2005 - Dec 2005 (10 months)
Performed installation, repairs and maintenance of computers and related business machines. Engaged in software development and programming.
Education
Degrees, certifications, and relevant coursework
University of Benin
Bachelor of Science, Industrial Physics
2006 - 2011
Grade: Honours
Bachelor of Science Degree in Industrial Physics, graduated with honours.
University of Benin
Diploma, Computer Engineering
2002 - 2004
Grade: Upper Credit
Diploma in Computer Engineering, graduated with upper credit.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
Interested in hiring Jeremy?
You can contact Jeremy and 90k+ other talented remote workers on Himalayas.
Message JeremyGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
