Idris Mekudi

At Siemens Energy, I coordinate day-to-day IT support for hybrid users, manage asset deployment and recovery, and resolve endpoint, Microsoft 365, networking, and application issues. I migrated 100 users to a new domain, upgraded more than 100 computers, revamped LAN infrastructure, and deployed Cisco and Ubiquiti wireless access points.

I've also supported corporate customers across EMEA at Tek Experts, troubleshooting Windows, Microsoft Office, Microsoft 365, licensing, and subscription issues through phone, chat, email, and remote sessions. I earned 50 five-star customer ratings and was recognized as the second-best quality hero of the month.

Across Crawford University, Tech Horizon, and Ecobank, I've combined hands-on hardware, software, network, and customer support with clear documentation, stakeholder coordination, and ownership through closure. I'm ITIL v4 Foundation certified and focused on improving service reliability through practical troubleshooting and continuous improvement.