Looking for a job

Jeremy Dawson

@jeremydawson

I resolve healthcare claims, member inquiries, and complex support issues across high-volume remote service environments.

United States

Message

What I'm looking for

I'm looking for a customer-focused healthcare or member services role where I can resolve claims and member issues, protect confidential information, maintain accurate documentation, and contribute to high-quality remote support.

I resolve member inquiries, claims adjustments, denied claims, Medicaid appeals, and reimbursement issues in high-volume remote support environments.

At American Specialty Health, I support Fitness members by documenting calls, processing copays and payments, researching concerns, and escalating complex cases while protecting confidentiality.

I've also improved healthcare data accuracy at TEKsystems and supported a new line of business at Teleperformance, combining HIPAA-aware documentation, medical coding knowledge, and multi-system navigation.

Experience

Work history, roles, and key accomplishments

Customer Service Representative, Fitness

American Specialty Health

May 2026 - Sep 2026 (4 months)

Maintained knowledge of fitness products and procedures, answered member calls, documented interactions, processed payments, and resolved concerns while escalating complex cases.

Customer Service Documentation Payment Processing Issue Resolution Confidentiality