At HealthMarkets, I manage insurance clients’ policy, billing, claims, eligibility, and enrollment needs, maintaining 90% first-contact resolution and customer satisfaction above 95% in a HIPAA-compliant environment.
I’ve also supported B2B IT clients at Insight Enterprises, product customers at Acer America, and cardholders at Capital One. Across healthcare insurance, financial services, and technology, I bring clear communication, empathetic de-escalation, accurate documentation, and practical process improvement—helping reduce repeat tickets by 15% and consistently meet service KPIs.
