Babatunde Ajayi

I've supported members, providers, and clients at APCO by handling 40–75 daily calls involving benefits verification, eligibility reviews, claim investigations, EOBs, prior authorizations, and reimbursement processes.

Previously at Novant Health, I resolved 60–90 daily patient, provider, and insurer inquiries across billing, prescriptions, eligibility, health-plan benefits, and claims. I investigated billing discrepancies, coverage issues, and reimbursement errors while maintaining HIPAA compliance and detailed, audit-ready documentation.

My background also includes customer and claims support with Toyota and Unity FirstCare, where I handled high-volume multichannel service, escalations, billing concerns, and healthcare benefits questions. I use Salesforce, Zendesk, ServiceNow, Epic, and Cerner to deliver accurate resolutions and consistently exceed quality, productivity, and customer-satisfaction KPIs.