At TE Connectivity, I supported 220+ employees and resolved 1,000+ ServiceNow tickets in a single fiscal year, with a 4.98/5 satisfaction rating. I also administered IT infrastructure for the Financial Services Center and supported medical manufacturing sites as required.
I led regional IT infrastructure projects in South America and led migrations and implementations involving Windows, VPN, Microsoft Authenticator, VoIP, and telephony systems. I also developed Power Platform automations for workflows including overtime tracking, purchase requests, and asset management.
At AIRANOVA, I build AI-powered automations, integrations, and chatbots using Generative AI, LLMs, n8n, Power Automate, APIs, and webhooks. I also develop web applications, PWAs, and CRM solutions using AI-assisted development tools.
Earlier, at MACINTEGRA, I resolved support tickets within SLA and maintained IT infrastructure. At LATAM PACIFIC, I administered IT systems, managed technology purchasing and budgets, and supported approximately 80 users.
