Open to opportunities

Jose Padilla

@josepadilla1

Azure-focused infrastructure engineer, systems administrator and SRE. Eperience implementing AI agents.Several Microsoft Azure certifications achieved

Costa Rica

Message

What I'm looking for

I’m looking for a role where I can own Azure infrastructure reliability, deepen enterprise networking and security skills, and keep building automation using AI agents and telemetry-driven diagnostics to reduce time-to-resolution.

I’m an IT Infrastructure and Cloud Systems professional with 9+ years of experience designing, administering, and troubleshooting large-scale enterprise Windows and Linux environments, including hybrid cloud architectures on Microsoft Azure and AWS. I’m Azure Solutions Architect Expert and an Azure Administrator Associate, with hands-on experience across virtualization, storage, Active Directory, and enterprise networking, backed by strong security-focused access management.

In my recent role supporting Azure Virtual Machines, I diagnose issues across compute, storage, and networking layers and use advanced diagnostics tools like Sysinternals, KQL, Performance Monitor, Serial Console, and network tracing to pinpoint root causes. As an SME for VM unexpected-restart incidents, I built two custom AI agents using GitHub Copilot with Claude Opus and GPT models via the MCP protocol, integrating telemetry queries and cutting triage time from hours to minutes—one agent was broadly adopted by the team—while also driving security group consolidation and mentoring engineers.

Experience

Work history, roles, and key accomplishments

Tech Support Engineer

Microsoft

Oct 2021 - Jul 2026 (4 years 9 months)

Diagnosed and resolved complex Azure Virtual Machine issues across compute, storage, and networking layers for enterprise customers. Served as an SME for VM unexpected-restart incidents and improved triage using custom AI agents integrated with telemetry queries.

Azure Windows Server Administration Linux Systems Administration Active Directory Virtualization Storage Diagnostics TCP IP DNS Kusto Query Language (KQL)Netstat PowerShell AI Agents GPT Telemetry Documentation

IT Support Engineer II

Amazon Web Services

Oct 2018 - Oct 2021 (3 years)

Administered and supported enterprise infrastructure across Windows and Linux servers, networking equipment, and telecom systems. Configured and supported cloud-based VDI environments for 100+ users while providing on-call incident support and contributing to hiring and SOPs.

Windows Server Administration Linux Systems Administration Networking Telecom VDI SOP Development

IT Support Engineer

Amazon

Oct 2016 - Sep 2018 (1 year 11 months)

Administered and supported enterprise IT infrastructure including Windows/Linux workstations and network connectivity for corporate employees. Escalated complex incidents, supported onboarding and training, and helped manage teleconferencing and audiovisual equipment.

Technical Support Technical Onboarding Training

Customer Service Representative

Amazon

Oct 2015 - Oct 2016 (1 year)

Provided call-center support to Amazon.com and Amazon.es retail customers via phone, chat, and email regarding orders, products, and accounts. Resolved customer issues while maintaining high satisfaction ratings.

Customer Support Call Center Support Phone Support Chat Email Support Product Support Account Support