With over 14 years of IT support and operations experience, I am a Senior Support Engineer. I provide remote troubleshooting and technical assistance to colleagues in English and Spanish languages, working with various platforms, systems, and software, including Windows, Mac, iOS, VMware Horizon, Workspace One, Jira Service Desk, and more.
I am also passionate about learning and developing new skills to keep up with the latest technologies and expand my career opportunities. I have recently completed certifications in VMware SaaS Essentials, Learning Docker, and Learning Kubernetes, looking to improve my proficiency and knowledge in cloud computing and containerization. My goal is to work with the best and help people get the most out of technology.
JOJonathan Morales Odio
@jonathan-m-odio
I'm a Senior IT Specialist based in Costa Rica, deeply passionate about tech and cats.
Costa RicaExperience
VMSenior Colleague Engineer
VMware
Oct 2020 - Feb 2024 (3 years 4 months)
Perform remote troubleshooting through diagnostic techniques and pertinent questions Interact and assist colleagues in English and Spanish languages
Escalate issues promptly according to standard operating procedures
Work closely with multiple functional teams to engage the appropriate tier, 2 support teams, in a timely manner.
STIT manager - IT Infrastructure Management
Stateside
Nov 2017 - Sep 2020 (2 years 10 months)
Oversee the company's IT infrastructure, including servers, network, hardware, and software.
Plan, implement, and maintain IT systems to ensure high availability, security, and performance. Monitor system performance and troubleshoot issues promptly.
Collaborate with external vendors and service providers to manage IT-related contracts and services.
LIIT Support Specialist
Lionbridge
Jul 2015 - Nov 2017 (2 years 4 months)
Part of local IT team, responsible for providing technical support to end users, including installation, maintenance and troubleshooting of personal computers, Microsoft servers, peripherals and software, and integrating Apple computers with Active Directory domains.
Tech stack
Learn about the tools and technologies that Jonathan likes to use.
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Location
Costa RicaAuthorized to work in
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