Open to opportunities

J aguirre User

@jaguirreuser

Message

I help LATAM and US businesses adopt AI through technical discovery, tailored demos, and practical enablement programs.

Costa Rica

Message

What I'm looking for

I'm looking to help organizations turn AI capabilities into practical business value through technical discovery, enterprise enablement, customer success, and trusted C-level collaboration.

At Ekrome, I’ve led technical discovery and pre-sales engagements for 500+ SMEs across LATAM and the USA, translating complex AI capabilities into tailored business solutions. I designed AI adoption programs with INA that helped 500+ businesses implement AI safely and improved output quality by 45%.

I build trusted relationships with C-level and technical stakeholders through value-based presentations, customized demonstrations, documentation, and training that accelerate adoption and time-to-value. I also authored Silent Pixel Code for LG NOVA on multimodal AI evaluation methodology.

Previously, I led global enterprise technical relationships at CSSCORP, managed engineering training at Ingram Micro Mobility, and drove ITIL and Six Sigma operational excellence at Hewlett-Packard.

Experience

Work history, roles, and key accomplishments

Current

Founder & AI Solutions Consultant

Current

Ekrome

Feb 2019 - Present (7 years 7 months)

Led technical discovery and pre-sales engagements with 500+ SMEs across LATAM and USA, translating complex AI capabilities into tailored business solutions. Designed and delivered AI adoption programs that enabled 500+ businesses to implement AI safely, achieving 45% improvement in output quality.

AI Adoption Pre Sales Solution Consulting Customer Success Documentation Training AI Evaluation Multimodal AI

Technical Team Lead & Account Manager

CSSCORP

Apr 2016 - Feb 2019 (2 years 10 months)

Managed global enterprise technical relationships across 5 languages, consistently exceeding SLA goals (99.9% vs 92% target). Built automated reporting pipelines that transformed complex technical metrics into clear executive narratives for C-Level decision-making.

Technical Account Management SLA Management Reporting Data Analysis Customer Success

Engineering Training Manager

Ingram Micro Mobility

Dec 2012 - Aug 2015 (2 years 8 months)

Led technical training department (10 people); designed certification programs achieving 95% first-time pass rate across 450+ technicians. Created Edge Lab and established 80 new technical positions through strategic pilot programs for US and LATAM enterprise clients.

Training Management Certification Programs Team Leadership Program Development Strategic Planning

Service Excellence Lead

Hewlett-Packard

Mar 2006 - May 2009 (3 years 2 months)

Led ITIL/Six Sigma frameworks across 600+ technologies; built real-time operational dashboards for C-Level decision support. Authored strategic executive reports on Problem/Incident/Change Management, driving continuous improvement.

ITIL Six Sigma Executive Reporting Problem Management Incident Management Change Management