Open to opportunities

Jeralene Antolo

@jeraleneantolo

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Customer support specialist with expertise in e-commerce and B2B outreach.

Philippines

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What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for professional growth.

I am a dedicated customer support specialist with extensive experience in e-commerce and B2B lead generation. My journey began in 2016, where I honed my skills in customer service and operations at JRQ Glass and Aluminum Supply. Over the years, I have developed a strong proficiency in managing high-volume dropshipping emails, ensuring customer satisfaction through effective issue resolution and support.

At Zerka, I excelled in e-commerce customer support, handling various aspects such as delivery management, cancellations, and refunds. My role at Callbox Inc. as a Social Media Marketing Associate allowed me to leverage my skills in multi-channel outreach, consistently exceeding targets through strategic engagement and relationship building. I am passionate about utilizing my expertise to drive customer success and contribute to team goals.

Experience

Work history, roles, and key accomplishments

Ecommerce Customer Support

Zerka

May 2023 - Nov 2024 (1 year 6 months)

Provided high-volume dropshipping email support, managing delivery, cancellations, modifications, refunds, returns, and replacements. Ensured customer satisfaction through effective communication and problem-solving.

Email Support Dropshipping Customer Service Problem Solving

Social Media Marketing Associate

CallboxInc.

Feb 2020 - Nov 2024 (4 years 9 months)

Executed multi-channel outreach strategies, set appointments for the sales team, and engaged high-value B2B leads using Sales Navigator and HubSpot, consistently exceeding targets.

Appointment Setting CRM Management Social Media Marketing Sales Navigator

E-commerce Support

VXIGlobalSolutionsLLC

Oct 2019 - Feb 2020 (4 months)

Provided live phone and email support for Uber drivers, assisting with earnings clarity, app functionality, account verification, and refunds for miscalculated fares.

Phone Support Customer Service

Customer Relations Officer

8990HousingDevelopmentCorporation

Jul 2018 - Sep 2018 (2 months)

Handled homeowner inquiries and complaints, coordinated with contractors to resolve housing issues, and conducted field surveys for project compliance.

Compliance

Customer Service & Operations Specialist

JRQGlassandAluminumSupply

Jul 2016 - May 2018 (1 year 10 months)

Managed customer service and sales inquiries, oversaw inventory and procurement, and ensured compliance for glass and aluminum projects.

Customer Service Sales Inquiries Inventory Management Procurement Compliance

Education

Degrees, certifications, and relevant coursework

Davao Oriental State University

Bachelor of Science, Civil Engineering

2012 - 2015

Activities and societies: Participated in various engineering projects and field surveys to apply theoretical knowledge in practical settings.

Pursued a Bachelor of Science in Civil Engineering, focusing on the principles of engineering, mathematics, and physics to design and construct infrastructure.