Looking for a job

Lemon Yap

@lemonyap

Message

I resolve customer issues and improve support processes across digital platforms.

Philippines

Message

What I'm looking for

I'm looking for an organization that rewards hard work and offers strong opportunities for professional and career development.

I've spent more than ten years in administrative and support services, helping customers resolve issues and shaping processes for different clients and companies.

At Storage Scholars, I engage college students and parents through phone, email, and SMS to generate sales for summer storage and shipping services. I build customer relationships, close sales, encourage referrals, and manage inquiries in HubSpot.

At HollandsCountryClothing, I handled customer inquiries in Zendesk and managed orders, returns, refunds, and exchanges in Shopify. I also troubleshot delayed, missing, damaged, and returned-to-sender orders.

Previously, I supported clients at Anytime Mailbox across Intercom, Zendesk, and Freshdesk, resolved admin and billing inquiries, and contributed internal knowledge-base articles. At Penbrothers (LevelUp), I managed affiliate correspondence, audited promotions for brand alignment, and supported affiliates with resources and issue resolution.

Experience

Work history, roles, and key accomplishments

Seasonal B2C Sales Coordinator

Storage Scholars

Jan 2026 - Oct 2026 (9 months)

Proactively engaged with college students and parents to generate interest and sales for summer storage and shipping services. Conducted outreach via phone calls, emails, and SMS, and responded to customer inquiries via email using HubSpot CRM.

Sales Customer Relationship Management HubSpot Communication Skills Outreach

Senior Customer Care Advisor

HollandsCountryClothing

Oct 2024 - Jan 2026 (1 year 3 months)

Responded to customer inquiries via email using Zendesk and troubleshot order issues such as delayed, missing, damaged, and RTS. Processed, updated, and managed orders in Shopify, and handled returns, refunds, and exchanges within Shopify's system.

Zendesk Shopify Customer Support Order Management Troubleshooting

Client Ticket Specialist

Anytime Mailbox

Apr 2022 - May 2024 (2 years 1 month)

Acted as the primary point of contact for clients, providing resolution for admin and billing inquiries. Ensured compliance with company policies and industry regulations, and specialized in support across email and chat platforms including Intercom, Zendesk, and Freshdesk.

Intercom Zendesk Freshdesk Customer Support Compliance Knowledge Base

Customer Happiness Engineer/ Affiliate Marketing Executive

Penbrothers (LevelUp)

Sep 2019 - Feb 2022 (2 years 5 months)

Handled email correspondences, ensuring timely and appropriate responses. Conducted regular audits to verify that affiliate promotions align with the brand and are not misleading, and served as a point of contact for affiliates, addressing inquiries and resolving issues.

Email Correspondence Affiliate Marketing Audit Customer Support Communication Skills