John Mondigo

Monitored servers to preempt possible outages and performed weekly updates as required by clients. Served as the first point of contact for technical assistance, performing remote troubleshooting and directing unresolved issues to the next level of support.

Provided advanced technical support to enterprise and high-value clients, monitoring and resolving system outages, network issues, and application errors. Performed root cause analysis and prepared post-incident reports, while maintaining detailed logs in ticketing systems.

Handled user questions and assisted in troubleshooting equipment, escalating issues to onsite support when necessary. Managed virtual machine issues via VMware and reset passwords on Active Directory, ensuring all calls were properly logged.

Responded to technical support requests via phone, email, and ticketing systems, diagnosing and resolving issues related to hardware, software, and networks. Monitored system alerts and outages, ensuring a high level of professionalism in all interactions.

Provided appropriate resolutions to customer service concerns, including order status, billing inquiries, and warranty coverage. Guided customers through troubleshooting laptop hardware/software issues and managed service queues to meet targets.

Handled customer questions, complaints, and billing inquiries with a high degree of courtesy and professionalism, aiming for one-call resolution. Maintained working knowledge of company products and services, and provided coaching tips to team members.

Handled customer questions and assisted in troubleshooting equipment. Maintained working knowledge of all company products, services, and promotions.

Handled customer questions and assisted in troubleshooting equipment. Performed all duties in a professional, effective, and positive manner.

Handled customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism, aiming for one-call resolution. Monitored and analyzed participant calls to ensure accuracy and satisfaction, and offered various products to customers.

Demonstrated expertise in managing and resolving issues within various ticketing systems. Streamlined workflows and improved response times for customer support.

Studied the fundamentals of commerce with a major in management. Gained knowledge in business operations, organizational behavior, and strategic planning.