Open to opportunities

Robert Christian Mercado

@robertchristianmerca

Message

Motivated IT graduate with a strong foundation in technical support.

Philippines

Message

What I'm looking for

I am looking for a dynamic work environment that fosters growth and innovation.

I am a highly motivated Information Technology graduate from Imus Computer College, eager to leverage my solid foundation in system troubleshooting, technical support, and IT maintenance. My experience includes providing technical assistance and ensuring smooth operations in various roles, including internships and part-time positions.

Throughout my career, I have developed proficiency in Microsoft 365 tools and database management, demonstrating a keen attention to detail and a problem-solving mindset. My commitment to delivering efficient solutions and supporting end-users has made me a reliable asset in IT operations, and I am excited to contribute my technical expertise to a forward-thinking organization that values innovation and continuous improvement.

Experience

Work history, roles, and key accomplishments

I.T / Tech Support

Inspiro

Jan 2024 - Present (1 year 6 months)

Provided technical support by troubleshooting hardware, software, and network issues. Ensured smooth system operations, assisted end-users, and maintained IT infrastructure with a focus on reliability and efficiency.

Technical Support Technical Troubleshooting

Inventory Assistant / Production Crew

Mcdonalds Salawag

Jan 2019 - Present (6 years 6 months)

Handled stock monitoring, inventory recording, and restocking tasks. Supported daily production operations, ensuring accurate supply levels and maintaining an organized work area.

Inventory Management Stock Control Data Entry

I.T / Tech Support

Pagamutan ng Dasma

Jan 2018 - Present (7 years 6 months)

Provided technical assistance to users by troubleshooting hardware, software, and network issues. Ensured smooth operation of IT systems and supported end-users.

Technical Support Technical Troubleshooting IT Maintenance

Service Crew

McDonalds SM Dasma

Jan 2017 - Present (8 years 6 months)

Provided friendly customer service, handled orders and payments, and maintained cleanliness. Supported kitchen and front-line operations to ensure smooth service delivery.

Customer Service Food Preparation Teamwork

Education

Degrees, certifications, and relevant coursework

Imus Computer College – Imus

College Graduate, Computer Programming

Graduated with a focus on Computer Programming, gaining a solid foundation in system troubleshooting, technical support, and IT maintenance. Developed proficiency in Microsoft 365 tools and database management.

AISAT College Dasma

Senior High School Graduate

Completed senior high school education, providing a foundational academic background. Prepared for further studies and developed essential skills for future endeavors.