At Cognizant Technology Solutions, I serve as a tier-3 escalation point for complex enterprise infrastructure incidents. I administer Microsoft 365, Azure, Active Directory, and Intune across hybrid environments.
I also manage user lifecycle operations, including onboarding, offboarding, access provisioning, identity management, and endpoint configuration. I mentor Level 1 and Level 2 service desk technicians in troubleshooting and incident management.
Earlier, I resolved enterprise hardware, software, and network incidents at ATOS Information Technology. My experience also includes technical and customer support at VXI, Teleperformance Philippines, Alorica Teleservices, and Microphase Corporation.
