Open to opportunities

Jen User

@jenuser2

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Detail-oriented Administrative Support Specialist with exceptional organizational skills.

United States

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What I'm looking for

I am looking for a role that values collaboration and offers growth opportunities.

I am a dedicated Administrative Support Specialist with over 15 years of experience in providing exceptional administrative assistance across various sectors, including healthcare and insurance. My career has been defined by my ability to streamline operations, enhance productivity, and foster effective communication within teams. I pride myself on my attention to detail and my commitment to delivering high-quality support to executives and teams alike.

Throughout my tenure at organizations like Penn Mutual Life Insurance and Baystate Health, I have successfully managed complex schedules, coordinated high-impact events, and optimized travel logistics for senior leadership. My bilingual skills in Spanish have allowed me to communicate effectively with diverse teams and clients, further enhancing collaboration and operational efficiency. I am passionate about mentoring others and have taken the initiative to guide interns and new hires, contributing to their professional growth.

With a strong foundation in project management and customer service, I am adept at utilizing various software tools, including Microsoft Office, Jira, and Workday, to enhance administrative processes. I am now seeking new opportunities where I can leverage my skills and experience to contribute to organizational success while continuing to grow professionally.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

Penn Mutual Life Insurance

Dec 2021 - Oct 2024 (2 years 10 months)

Provided comprehensive administrative support to the VP of Operations and Executive Team, managing invoicing, research, and report preparation. Streamlined office operations and coordinated special events, enhancing productivity and collaboration across teams.

Project Coordination Event Planning Database Management Jira Microsoft Office Time Management Customer Service Onboarding Payroll

Executive Assistant

Vantis Life Insurance

May 2019 - Jan 2022 (2 years 8 months)

Managed executive calendars and facilitated cross-departmental communication. Supported the executive team with document preparation and event planning, optimizing travel arrangements and enhancing operational efficiency.

Calendar Management Document Preparation Event Planning Travel Coordination Payroll Microsoft Office Leadership Time Management Customer Service document preparation

Executive Assistant, Cancer Program

Baystate Regional, Baystate Health

May 2014 - May 2019 (5 years)

Supported 10 executives in Cancer Services by managing schedules and logistics. Coordinated meetings and travel arrangements, facilitating patient care and ensuring efficient communication.

Scheduling Patient Care Communication Microsoft Office Time Management Leadership Event Planning Customer Service

Staff Assistant

Pediatric Hematology, Baystate Medical Center

Dec 2005 - May 2019 (13 years 5 months)

Provided administrative support to department heads, managing communications and scheduling for physicians. Streamlined patient care coordination and improved operational efficiency.

Scheduling Communication Patient Care Coordination Administrative Support Multi Line Phone Systems Time Management Customer Service Microsoft Office Leadership

Customer Service Operator

Communications Center for BMC

Jul 2003 - Dec 2005 (2 years 5 months)

Managed high call volumes, ensuring accurate call routing and providing empathetic customer service. Maintained records of call patterns and facilitated communication between patients and hospital staff.