JPJenny Liezyl Paquit
@jennyliezylpaquit
Client operations specialist with management accounting background and strong data integrity focus.
PhilippinesWhat I'm looking for
I am a results-driven Client Operations Specialist with a Management Accounting background and hands-on experience supporting large-volume accounts and sensitive customer issues. I work effectively in remote environments and autonomously to deliver accurate, timely resolutions.
At JPMorgan Chase, I handled complicated service requests and end-to-end account inquiries, resolved sensitive complaints with precise documentation, and executed customer-requested actions to achieve complete issue resolution. I developed practical accounting skills during an internship, assisting with sales reports, performing physical inventory, and maintaining accurate records.
I have experience conducting structured market research interviews and transcribing responses with strict confidentiality and data integrity. I value operational efficiency, clear communication, and delivering compassionate, accurate customer support.
Experience
Work history, roles, and key accomplishments
Account Specialist
JPMorgan Chase
Jan 2024 - Dec 2025 (1 year 11 months)
Handled complicated service requests and end-to-end account inquiries, resolving sensitive customer complaints with precise documentation to ensure timely issue resolution and high client satisfaction.
Accounting Intern
RA Hao Group of Companies
Jan 2024 - Dec 2024 (11 months)
Developed accounting skills by assisting sales reports, maintaining daily inventory updates, and preparing documentation to ensure accuracy of physical inventory and financial records.
Market Research Interviewer
Dynata Global
Jan 2022 - Dec 2022 (11 months)
Conducted structured telephone interviews and respondent recruitment, transcribing responses verbatim into CATI systems while maintaining data integrity and confidentiality for market research.
Education
Degrees, certifications, and relevant coursework
University of Mindanao
Bachelor of Science, Management Accounting
2020 - 2024
Activities and societies: Conducted market research interviews and maintained data integrity for surveys.
Completed a Bachelor of Science in Management Accounting with coursework and practical experience related to accounting and client operations.
Holy Cross College of Calinan
Accountancy, Business, and Management
2018 - 2020
Completed studies in accountancy, business, and management providing foundational knowledge for further accounting education.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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