Open to opportunities

Louise Yuvienco

@louiseyuvienco

Message

Account specialist at Teamspan Asia Inc. | National Customer Service Representative for Academy Fire

Philippines

Message

What I'm looking for

I seek a role where I can apply my customer service and administrative strengths, continue learning, and support organizational growth in a collaborative environment.

I am a customer-focused account specialist with experience in back-office administration, technical support, and customer service across multiple industries. I consistently apply well-developed interpersonal skills and a strong sense of accountability to support team goals and client needs.

My work history includes roles as an Account Specialist, Back Office Administrative staff, CSR for QuickBooks, and Technical Support for Fitbit, where I handled diverse customer issues and supported operational processes. I am computer efficient with Windows applications and committed to continuous learning and professional growth.

I hold a Bachelor of Arts in Psychology from Southern Luzon State University and have completed training in Life Skills Assessment and Development and Work Attitude and Value Enhancement. I seek opportunities where I can contribute organizational skills, communication strengths, and motivation to help the team and company succeed.

Experience

Work history, roles, and key accomplishments

Current

Account Specialist

Current

TeamSpan Asia Inc.

Feb 2023 - Present (2 years 11 months)

Managed account specialist responsibilities for Academy Fire Back Office, supporting client operations and improving process efficiency across administrative workflows.

client support Back Office Operations Administrative Support Process Improvement Microsoft Office Communication Accountability

Customer Service Representative

Foundever

Oct 2021 - Jan 2023 (1 year 3 months)

Provided customer support and technical assistance as a CSR, resolving client inquiries and maintaining service quality standards.

Customer Service Technical Support Communication Problem Solving CRM Multitasking

Back Office Administrative

Jucarl’s Trading

Sep 2020 - Oct 2021 (1 year 1 month)

Performed back-office administrative duties, maintained records, and supported daily business operations to ensure accurate transaction processing.

Administrative Support Record keeping Microsoft Office Communication Time Management Attention To Detail

Technical Support Specialist

Ibex Global

May 2019 - Nov 2019 (6 months)

Delivered technical support for Fitbit products, troubleshooting issues and assisting customers to improve device functionality and satisfaction.

Technical Support Troubleshooting Customer Service Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Southern Luzon State University

Bachelor of Arts, Psychology

2013 - 2017

Activities and societies: 7th International Training: Life Skills Assessment and Development (October 2018); Work Attitude and Value Enhancement Seminar (June 2018)

Completed a Bachelor of Arts in Psychology program with coursework in psychological principles and assessment.