Genesis Aga

GA

Open to opportunities

Genesis Aga

@genesisaga

Account Manager with 5+ years supporting corporate teams, skilled in remote operations, documentation, and scheduling.

What I'm looking for

I’m looking for part-time or project-based virtual support where I can manage calendars and emails, organize records and reports, and help teams stay on track remotely. I’m reliable, detail-oriented, and flexible with scheduling upon request.

I’m an Account Manager with 5+ years of experience supporting corporate teams at JPMorgan Chase & Co. and Lufthansa Services. I focus on keeping high-volume client and transaction records accurate, properly filed, and compliant with documentation standards while maintaining clear, professional communication.

At JPMorgan Chase & Co., I’ve coordinated with teams to schedule tasks, resolve discrepancies, and meet deadlines. I also provide coverage during senior staff absences, manage daily priorities and schedules, and prepare clear reports and documentation to support management reviews.

Earlier, as an Operations Sr. Specialist and a Quality Specialist, I reviewed and organized client documentation for completeness and accuracy, supported onboarding and training with procedure walkthroughs, and updated documentation to improve workflow efficiency. I also led root-cause analysis on recurring issues and documented corrective action plans, working confidently in fast-paced, deadline-driven environments.

Experience

Work history, roles, and key accomplishments

JC

Current

Account Manager I

Current

JPMorgan Chase & Co.

Oct 2022 - Present (3 years 10 months)

Maintained and organized high-volume client and transaction records, ensuring accuracy, proper filing, and compliance with documentation standards. Coordinated with teams to schedule tasks, resolve discrepancies, meet deadlines, and helped support process improvements.

Client Records Transaction recording Compliance Documentation Data Entry Organized Records Written Communication Report Preparation Remote Administrative Support Process Improvement

JC

Operations Sr. Specialist

JPMorgan Chase & Co.

Mar 2021 - Oct 2022 (1 year 7 months)

Reviewed and organized client documentation for completeness and accuracy to meet company and regulatory standards in a fast-paced environment. Supported onboarding and training for new team members and updated process documentation to improve daily workflow efficiency.

Documentation Review Data Entry Regulatory Standards Google Workspace Outlook Zoom Notion Trello Asana Slack Onboarding Process documentation

LP

Quality Specialist

Lufthansa Services Philippines

Jan 2018 - Feb 2021 (3 years 1 month)

Prepared detailed quality and performance reports for management, highlighting trends and improvement areas. Coordinated retraining and coaching schedules and led root-cause analysis with documented corrective action plans.

Quality Reporting Root Cause Analysis Retraining Coordination Coach Scheduling Documentation

Education

Degrees, certifications, and relevant coursework

DD

De La Salle University – Dasmariñas

Bachelor of Science

Earned a Bachelor of Science at De La Salle University–Dasmariñas, graduating in 2017.

PS

Paliparan National High School

High School Diploma

Completed high school at Paliparan National High School, graduating in 2012.

Tech stack

Software and tools used professionally

Microsoft Teams

Google Workspace

Trello

Notion

Microsoft Excel

UiPath Studio

Alteryx Designer

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