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Jennifer Walker

@jenniferwalker

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HR & Client Success pro optimizing operations, compliance & experience.

United States

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What I'm looking for

I seek a role that values innovative HR strategies and fosters employee engagement, customer-focused exceptional experiences.

Results-driven HR and Client Success professional with a track record of optimizing HR operations, payroll compliance, and customer experience to drive business success. With experience at JP Morgan Chase and CSC, I specialize in process improvements, talent engagement, compliance management, and stakeholder relations. Adept at leveraging HR technology (Oracle HCM, PeopleSoft, ServiceNow, Salesforce) to enhance efficiency, reduce risk, and improve employee satisfaction. Passionate about creating seamless experiences for employees and clients alike, I thrive in fast-paced environments where strategic problem-solving and relationship management lead to measurable results.

Experience

Work history, roles, and key accomplishments

Current

Global Coordinator

Current

CSC

Jan 2024 - Present (1 year 4 months)

Optimized global compliance operations, ensuring adherence to international regulations for Annual Resolutions and Minute Books. Streamlined client request processes using Salesforce case management, improving service delivery and response times. Led collaboration with legal and compliance teams to manage regulatory changes effectively.

Salesforce Regulatory Process Improvement Cross Functional Collaboration Client Management Workflow Optimization

HRSD Senior Professional

JP Morgan Chase

Jan 2014 - Jan 2023 (9 years)

Delivered superior customer experiences by developing recovery plans and reviewing calculations for improved client trust. Spearheaded the integration of Paymentus for streamlined payment processing and conducted User Acceptance Testing for ServiceNow, enhancing workflows and ensuring compliance with state regulations.

Customer Experience Payment Processing User Acceptance Testing Compliance ServiceNow Risk Management

Medical Assistant Representative/Team Lead

Eligibility Screening Services

Jan 2010 - Apr 2013 (3 years 3 months)

Utilized custom invoice software to generate detailed fee-based analysis reports, enhancing financial transparency. Managed communication between Brandywine Hospital and the Department of Public Welfare, ensuring efficient information flow and service delivery.

Financial Analysis Communication Team Leadership Reporting Service Delivery