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Hye Song

@jhssongg

Jennifer Song - HR professional

United States
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What I'm looking for

I'm looking to lead HR and operational support functions where I can strengthen policies, employee relations, recruitment, payroll, and process consistency across large teams.

Hello, I'm an experienced HR professional with 7+ years of experience specializing in employee relations, leave administration, and employee support. I have a strong track record of leading multiple processes, ensuring compliance with HR policies, and providing effective guidance to both employees and leadership.

I’m currently seeking a remote HR opportunity where I can leverage my experience and contribute to the organization’s success.

Experience

Work history, roles, and key accomplishments

Charlotte Water logoCW
Current

Utilities Services Manager

Feb 2025 - Present (1 year 7 months)

- Oversee the Finance/Inventory and Human Resources teams for the Field Operations division (350+ employees)
- Evaluate work processes and procedures
- Create and receive approval for new policies and procedures
- Lead employee relations
- Support recruitment efforts
- Assist in implementing division and department goals, establish objectives, and lead efforts in consistent policy implementation

Charlotte Water logoCW

Senior Human Resources Generalist

Apr 2022 - Feb 2025 (2 years 10 months)

- Oversee and administer all leave: FMLA, Workers' Compensation, and ADA
- Complete accurate timecoding for employees during leave
- Process and review department transactions in the HR systems
- Direct and review all performance reviews
- Lead monthly random drug testing for non-DOT and DOT employees
- Serve as an HR consultant for all divisions of Charlotte Water

Charlotte Water logoCW

Human Resources Specialist

Feb 2021 - Apr 2022 (1 year 2 months)

- Complete payroll for the Administration division
- Assist with recruitment duties: phone screens, schedule interviews, coordinate virtual interview invites
- Coordinate background process as stated in conditional offer for selected candidates
- Input new hires, transfers, terminations, and other job data actions in accordance with proper processing standards
- Process mid-year and annual PRDs

RCS Corporation logoRC

Human Resources Coordinator

Oct 2019 - Feb 2021 (1 year 4 months)

- Administration of all Human Resources programs: onboarding, policies and procedures, insurance plans, benefit enrollment, and background checks and drug screens
- Field employee salary administration, employee status, personnel database, employee records, paid time off (PTO), and terminations
- Contract management for all Amentum employees: project data reporting, rate negotiations, and project

Starbucks logoST

Assistant Store Manager

Mar 2019 - Oct 2019 (7 months)

- Process payroll for 40+ partners
- Create the weekly schedule
- Interview, onboard, and train future partners
- Establish inventory management success by setting pars and schematics
- Provide information on company's 401k, healthcare, and stock plans
- Facilitate and implement company policies through the Weekly Update, monthly calendar, and cascade of information via Shift Supervisors

Starbucks logoST

Shift Supervisor

Oct 2018 - Mar 2019 (5 months)

- Execute store operations (pastry/sandwich pull, cash management, and facilitate breaks)
- Follow and implement operational and cash management policies
- Create positive team morale
- Promote a learning environment

Starbucks logoST

Barista

Dec 2017 - Oct 2018 (10 months)

- Maintain the Third Place Environment (to create a place of warmth and belonging)
- Provide excellent customer service

Education

Degrees, certifications, and relevant coursework

UC

University of North Carolina at Charlotte

Human Resources Certification, Human Resources Management and Services

2019 - 2020

UG

University of North Carolina at Greensboro

Nutritional Sciences, Nutrition Sciences

2014 - 2018

University of North Carolina at Greensboro logoUG

University of North Carolina at Greensboro

Bachelor of Science, Nutritional Science

Grade: Cum Laude

Activities and societies: Lloyd International Honors College

Earned a Bachelor of Science in Nutritional Science from the University of North Carolina at Greensboro, graduating Cum Laude.

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