Jennifer Ojamanhor
@jenniferojamanhor1
Customer service professional improving CSAT, reducing resolution times, and driving growth.
NigeriaWhat I'm looking for
I’m a Customer Service Representative with 4+ years of experience delivering high-impact support in both technical and non-technical environments. I’m known for empathetic, high-quality service and for turning customer feedback into better workflows.
In my most recent role as a Customer Service Representative (Almond Careers Limited – Remote), I contributed to a 15% increase in CSAT over 12 months. I also reduced customer resolution times by 30% by implementing standardized escalation procedures, while keeping accurate CRM records to enable personalized service and targeted follow-ups.
I’ve supported technical troubleshooting and multichannel customer queries across email, phone, and chat, including helping users with Lumos product functionality. At Light House Solutions (Lumos), I helped increase upsell conversions by 10% through education-based service, improved response times by 20% through new workflows, and supported onboarding and training that increased team productivity by 10%.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Almond Careers Limited
Dec 2022 - May 2026 (3 years 5 months)
Delivered empathetic, high-quality customer support, contributing to a 15% increase in CSAT over 12 months. Reduced customer resolution times by 30% via standardized escalation procedures and supported onboarding/training to improve agent productivity by 10%.
Customer Support Associate
Light House Solutions (Lumos)
Feb 2021 - Dec 2022 (1 year 10 months)
Educated users on Lumos product functionality to drive a 10% increase in upsell conversions. Improved support operations by reducing response times by 20% and performing technical troubleshooting that led to a 15% drop in recurring system failure tickets.
Education
Degrees, certifications, and relevant coursework
University of Benin
Bachelor of Social Work, Social Work
2015 - 2019
Earned a Bachelor of Social Work (2015–2019) with coursework in social work, community engagement, and sustainable development.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
Interested in hiring Jennifer?
You can contact Jennifer and 90k+ other talented remote workers on Himalayas.
Message JenniferGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
