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Jennifer Meiners

@jennifermeiners1

Senior Customer Success Manager at Kind Creative, managing a $205K+ MRR portfolio and leading 25+ client strategy sessions monthly.

United States

Message

What I'm looking for

I'm ready to help Findem drive measurable value realization, identify risk early, and advocate for customers across Product, Marketing, Support, and Implementation.

At Kind Creative (dba Addiction Recovery), I managed a $205K+ MRR book of business and led more than 25 client strategy sessions each month. I guided onboarding and 90-day growth plans, and built AI-assisted workflows in ClickUp that saved approximately 25 hours per month.

At MyAdvice, I helped grow the business from $5M to $17M ARR by driving SaaS onboarding and adoption and improving client retention. I also authored product requirements for a proprietary Meta publishing platform serving 500+ clients and negotiated vendor contracts that reduced costs by 70%.

Experience

Work history, roles, and key accomplishments

Senior Client Success Manager & Strategist

Kind Creative

Oct 2024 - Jul 2026 (1 year 9 months)

Managed a $205K+ MRR book of business, leading client strategy sessions and onboarding. Implemented AI-assisted workflows in ClickUp, saving approximately 25 hours per month.

Customer Success Strategic Account Management Client Onboarding ClickUp AI Workflows SEO Content Strategy Customer Health Reporting

Director, Account Management

Market My Market

Sep 2023 - Aug 2024 (11 months)

Led a team of 8 Account Managers, managed a personal book of business exceeding $100,000 MRR, and launched biannual NPS surveys achieving a 60+ score.

Account Management Team Leadership KPI Reporting SEO PPC Social Media NPS Surveys Onboarding Training Leadership

Director, Digital Marketing Operations

MyAdvice

Jul 2014 - May 2023 (8 years 10 months)

Promoted 4 times in 8 years, helping grow the business from $5M to $17M ARR. Managed onboarding for 60+ new sales monthly and integrated 4 competitor acquisitions.

Digital Marketing SaaS Onboarding Customer Retention Team Management Product Requirements vendor negotiation Cost Reduction Cross functional Leadership