Jennifer Medina
@jennifermedina2
I resolve bilingual customer, healthcare, financial, and smart-home support issues across phone, email, and chat.
ColombiaWhat I'm looking for
I've delivered bilingual customer support for CenterWell Pharmacy through Everise, assisting members, caregivers, physicians, and pharmacies with prescription refills, benefits, OTC orders, shipment tracking, prior authorization, and patient accounts.
At Amazon, I supported US and UK customers across phone, email, and chat, resolving order, refund, Prime, Kindle, Alexa, and Gift Card issues. I was recognized as a Top Performer three times while maintaining strong QA, NPS, and productivity performance.
I've also provided remote smart-home troubleshooting at Vivint, financial support and payment arrangements at Capital One, and mobile-device technical support at BlackBerry. I work comfortably in Spanish and English using Salesforce, Genesys, Avaya, Verint, RxNova, and other contact-center tools.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
CenterWell Pharmacy (Everise)
Oct 2024 - Apr 2026 (1 year 6 months)
Delivered bilingual support to members, caregivers, physicians, and pharmacies via phone and email. Handled prescription refills, benefits, OTC orders, and shipment tracking.
Provided customer support via phone, email, and chat for US and UK customers. Resolved issues related to orders, refunds, Prime, Kindle, Alexa, and Gift Cards.
Provided technical support for smart home systems including alarms, cameras, and sensors. Resolved connectivity and device issues via remote troubleshooting.
Managed credit card and loan accounts. Processed payments and payment arrangements.
Provided technical support for mobile devices including setup, email configuration, Wi-Fi, Bluetooth, and troubleshooting. Handled account setup and warranty support.
Education
Degrees, certifications, and relevant coursework
Manuela Beltrán University
Bachelor's Degree, Occupational Therapy
Bachelor's Degree in Occupational Therapy.
Conestoga College
Certificate, English for Academic Studies
English for Academic Studies (EAS) program.
St. Louis Adult Learning Centre
Certificate, English as a Second Language
ESL program.
Alfonso López Pumarejo
High School Diploma, General Studies
High School Diploma.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
Skills
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