Matias Borda

I’m a bilingual, service-focused professional who supports digital customers and high-stakes services with clear communication and fast problem-solving under pressure. I work comfortably in dynamic digital environments, quickly navigating new workflows and proprietary tools.

In high-volume operations, I’ve consistently maintained top performance metrics, including “98%+” results in Customer Satisfaction, Courtesy and Respect, Information and Help. I managed high-volume inbound calls and was fast-tracked to Clinical Support in a healthcare BPO because of my elite performance and speed.

I bring strong technical fluency to customer interactions: OS fluency (Windows/macOS), Google Workspace, and Microsoft 365, along with digital workflow management. I also deliver accuracy and pace—high-speed typing (93 WPM / 98% Accuracy)—so customers get timely, professional responses.

Beyond traditional support, I’ve provided text-based customer service for a remote wellness platform, guiding clients in selecting and purchasing services efficiently. I’ve also supported English language development for children/teens through targeted bilingual assistance, reinforcing my ability to adapt my communication to the audience and the moment.