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Jennifer Marks

@jennifermarks

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I grow SaaS and B2B accounts through adoption, retention, renewals, and strategic expansion.

United States

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What I'm looking for

I'm looking to lead customer success and strategic account relationships where I can drive adoption, retention, renewals, account expansion, and sustainable revenue growth across SaaS or B2B customers.

At Pethealth, I manage strategic animal welfare accounts across software, microchips, registry, and insurance services, driving acquisition, implementation, retention, and expansion.

I've grown a national territory 69% year over year, achieved 112% of chip sales target, and closed 657 opportunities across 511 organizations. Previously, I drove 42% territory growth and doubled the value of a major Virginia account through executive relationships and an RFP-led expansion.

Before Pethealth, I led CRM and customer experience initiatives at Lexus of Highland Park, improving Customer Service Index scores to 100%+. I bring 15+ years of customer-facing experience grounded in consultative engagement, lifecycle management, and practical solutions for complex client needs.

Experience

Work history, roles, and key accomplishments

Inside Sales Account Executive, Client Services B2B

PetHealth Inc

Jan 2020 - Dec 2021 (1 year 11 months)

Grew B2B revenue 34%+ through new-business acquisition, renewals, lead conversion, and proactive account management. Achieved 120% of sales target while acquiring ~2 new software clients monthly and managing the full sales cycle.

B2B Sales Account Management Renewals Lead Conversion Salesforce Customer Onboarding Training

Membership and Insurance Sales Associate

PetHealth Inc

Jan 2018 - Dec 2020 (2 years 11 months)

Exceeded sales, revenue, and satisfaction KPIs while handling 50–60 calls daily in a high-volume sales environment. Sold and cross-sold 5–6 membership and insurance products using consultative, needs-based selling.

Sales Consultative Selling Insurance products Cross Selling Customer Service Call Handling Insurance Sales Membership Sales Customer Relationship Management

Customer Relationship Manager

Lexus of Highland Park

Jan 2011 - Dec 2018 (7 years 11 months)

Managed the dealership's CRM program and customer engagement strategy, using customer insights to shape experience initiatives. Improved Customer Service Index (CSI) scores to 100%+ through targeted initiatives spanning sales and service operations.