At CareCredit/Synchrony Bank, I secured multi-year contract renewals by embedding custom financing solutions, increasing long-term provider retention by 15%.
In my current role as AVP, Practice Development Manager, I supported onboarding 60+ independent veterinary practices through technical software integration. That work contributed to 18% year-over-year growth.
As a Strategic Account Specialist at CareCredit/Synchrony Bank, I facilitated 30+ on-site quarterly business reviews, aligning customer-facing strategies and increasing account retention by 12%. I also tailored financial solutions for veterinary portfolios, increasing net revenue by 15%.
Earlier at Synchrony Bank, I managed a $2M corporate portfolio and maintained a 95% client retention rate. I also educated newly acquired B2B clients on billing structures and financial compliance, helping reduce first-quarter payment delays by 40%.
