At Jetstereo Televentas (Grupo ILP), I met 100% of sales and performance targets across several indicators. I also participated in improvements to the online sales platform, Genesys, and Customer Experience.
I supported individual and business accounts, following up through Salesforce CRM. I used ecommerce tools and POS billing, and implemented new sales techniques to improve performance and the customer experience.
Earlier, at Servicios Corporativos, I assisted customers by phone and on social media and followed up on complaints. I also handled post-sales customer cases for Yamaha / Ultramotor as a freelancer, and was recognized as a Star Collaborator in 2022 and 2025.
