Open to opportunities

Jennifer Frazier

@jenniferfrazier1

Message

Motivated U.S. Army veteran with expertise in technical customer support.

United States

Message

What I'm looking for

I am looking for a remote role that values adaptability and offers opportunities for growth in technical customer support.

I am a motivated and tech-savvy U.S. Army veteran with a strong background in customer service and technical troubleshooting. My military experience has instilled in me a sense of discipline and adaptability, allowing me to thrive in high-pressure environments. I have a proven ability to communicate effectively and resolve complex issues, ensuring exceptional customer experiences.

In my recent role as a Realtor, I provided tailored solutions to clients while managing multiple accounts and inquiries. My experience in child care and as a preschool teacher has further honed my communication skills, allowing me to engage effectively with diverse audiences. I am eager to leverage my technical aptitude and client-facing experience in a remote Technical Customer Support role, where I can continue to make a positive impact.

Experience

Work history, roles, and key accomplishments

Current

Realtor

Current

Premium Properties Real Estate Services

Nov 2024 - Present (7 months)

Provided tailored solutions to clients, managing multiple accounts and inquiries. Communicated complex information clearly to guide clients through buying and selling processes.

Client Relationship Management Sales Negotiation Customer Service Account Management Communication Problem Solving

Preschool Teacher

Kidz Rock Early Learning Center

Aug 2023 - Nov 2023 (3 months)

Communicated daily with parents regarding child progress, behavior, and incidents. Utilized structured routines and technology tools to track developmental progress and individual needs.

Curriculum Development Child Development Assessment Classroom Management

Child Care Provider

LA Fitness

Dec 2024 - Present (6 months)

Maintained a secure and nurturing environment for children, ensuring clear communication with parents. Effectively balanced multitasking, observation, and direct client interaction in time-sensitive situations.

Child Supervision Multitasking Conflict Resolution

Military Police Officer

U.S. Army

Sep 2020 - Jun 2022 (1 year 9 months)

Operated as a dispatcher in high-pressure environments, managing high call volumes and real-time data. Handled secure communications, logged incident reports, and managed sensitive databases.

Incident Reports Database Management Security Operations Troubleshooting Multitasking Critical Thinking

Education

Degrees, certifications, and relevant coursework

Valencia College

Associate of Arts, Environmental Studies

Currently pursuing a degree in Environmental Studies, focusing on ecological principles, sustainability practices, and environmental policy. Developing a comprehensive understanding of environmental challenges and solutions.

Lake Technical College

GED, General Education

Completed the General Education Development program, demonstrating foundational academic skills necessary for further education and career advancement.