Open to opportunities

Jennifer Dunaway

@jenniferdunaway

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Customer support leader with 15+ years resolving escalations and improving guest experiences.

United States

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What I'm looking for

I’m looking for a role where I can lead customer support excellence—handling escalations, coaching teams, and delivering reliable service through phone, chat, and remote channels—while driving operational improvements and high satisfaction.

I’m a service-oriented customer support professional with 15+ years of experience delivering exceptional support across hospitality, remote platforms, and educational settings. I specialize in managing complex guest and resident relations, resolving high-level escalations, and maintaining top-tier satisfaction in fast-paced environments.

Most recently, I’ve provided time-sensitive customer service as an Uber Eats delivery driver, focusing on clear communication and reliability. Previously, I managed hotel reservations and availability across multiple properties in a remote reservation center, handling phone, chat, and social media support while resolving complex service issues—and serving as a 3rd-level manager who coached agents and maintained service standards. I’ve also brought hands-on leadership from founding and administering a homeschool co-op (serving 100+ families and leading a team of 25 teachers), and I continue to bring that same operational focus, conflict resolution, and customer-first mindset to every role.

Experience

Work history, roles, and key accomplishments

Current

Delivery Driver

Current

Uber Eats

Oct 2023 - Present (2 years 10 months)

Provide professional customer service in time-sensitive delivery environments. Manage routes using mobile applications and GPS to maintain reliability and satisfaction.

Customer Support Route Planning GPS Mobile Apps

Reservation Center Agent

Hyatt Hotel

Oct 2017 - Oct 2023 (6 years)

Managed hotel reservations and availability across multiple properties for guests. Provided support via phone, chat, and social media, handling booking changes and escalated cases as a 3rd-level manager supporting agent coaching.

Hotel Reservations Availability Management Customer Support Phone Support Chat Social Media Support Escalation Management Upselling Coaching Service standards

Front Desk Agent

Holiday Inn Express & Suites

Oct 2022 - May 2023 (7 months)

Handled guest check-in/check-out, billing, and reservation management while maintaining brand service standards. Resolved guest concerns promptly and maintained accurate records.

Front Desk Operations Check Out Billing Reservation Management

Founder & Administrator

Pampa Homeschool Co-op

Sep 2016 - May 2020 (3 years 8 months)

Founded and administered a homeschool organization serving 100+ families. Led a team of teachers and managed scheduling, enrollment, parent relations, and day-to-day operations.

Leadership Team Coordination Scheduling Enrollment management Conflict Resolution Operations Management

Content Tagger

TagPics

Jun 2014 - Aug 2017 (3 years 2 months)

Reviewed and tagged digital content for accuracy and quality while working independently in a remote environment. Maintained performance standards while completing assigned review tasks.

Content Review Quality Assurance Remote Work Data Tagging Accuracy

Google Rater

Appen

Jan 2008 - Aug 2017 (9 years 7 months)

Evaluated online content for relevance, accuracy, and compliance. Followed strict guidelines to maintain consistency and productivity.

Content Evaluation Relevance Assessment Accuracy Compliance

Front Desk Agent

Best Western

Jan 2014 - Jan 2016 (2 years)

Provided front desk and guest service support, including managing reservations and payments. Supported daily hotel operations with administrative tasks and guest inquiries.

Front Desk Operations Guest Service Reservations Payments Administrative Support

Pre-K Teacher

Children’s Palace

Jan 2012 - Jan 2014 (2 years)

Developed and implemented age-appropriate lesson plans aligned with early learning standards for children ages 4–5. Facilitated a safe classroom environment, conducted developmental assessments, and provided feedback to parents.

Lesson Planning Social Emotional Learning Classroom Management Positive Reinforcement Health and Safety Compliance

Office Manager / Receptionist

C Rowbar Trucking

Dec 2000 - Aug 2008 (7 years 8 months)

Managed front-office operations and customer communication for a trucking business. Scheduled and dispatched drivers, verified timecards for payroll support, and maintained administrative filing systems.

Office Administration Scheduling Dispatching Payroll Support