Open to opportunities

Jen L

@jenl

Message

I deliver empathetic, high-volume customer support and train teams to resolve issues efficiently.

United States

Message

What I'm looking for

I'm looking for a remote customer support role where I can provide empathetic, consultative assistance, resolve complex customer issues, and contribute in a fast-paced, performance-driven team.

I've supported high-volume guests at Walt Disney Parks & Resorts, providing clear guidance, resolving concerns in real time, and delivering tailored solutions through a consultative approach.

As a Trainer and Photographer, I manage multiple systems accurately, address escalations and objections, document customer interactions, and work independently in a fast-paced, metrics-driven environment. I also support onboarding and training for new team members while reinforcing quality and compliance expectations.

Previously, I delivered customer service during peak periods at Disney Quick Service and handled orders, scheduling, reservations, and issue resolution at Maggiano's Little Italy.

I'm fluent in English and Spanish, OSHA 30 certified, and motivated by helping people understand complicated information and reach positive outcomes.

Experience

Work history, roles, and key accomplishments

Current

Trainer & Photographer

Current

Walt Disney Parks & Resorts

Mar 2021 - Present (5 years 6 months)

Provided high-volume customer-facing support, resolving guest concerns in real time and using a consultative approach to deliver tailored solutions. Managed multiple systems, addressed escalations, and supported onboarding and training of new team members.

Customer Service Active Listening problem resolution Documentation Training Time Management