Jennifer Correa
@jennifercorrea
I resolve customer needs across travel, e-commerce, healthcare, and pharmacy support.
United StatesWhat I'm looking for
I support clients at API by coordinating hotel and ground transportation bookings, processing airline requests through the Operations system, and negotiating with vendors for strong client and company outcomes.
Previously, I handled customer calls, live chat, returns, remakes, and video coaching at Pop On Veneers using Shopify and Gorgias. My healthcare and pharmacy background includes supporting Optum Health/United Healthcare COVID-19 outreach, medication assessments, hospital pharmacy operations, insurance billing, and patient communication in both English and Spanish.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
API
Dec 2023 - Present (2 years 10 months)
Interacted with clients via phone and chat for hotel and ground transportation bookings. Processed and followed up on client requests from the airline through the Operations system, assessed customer needs, and negotiated with vendors.
Education
Degrees, certifications, and relevant coursework
SUNY Old Westbury
Bachelor's, Psychology
Bachelor's in Psychology from SUNY Old Westbury, completed in December 2022.
Availability
Location
United StatesAuthorized to work in
Job categories
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