At Consumer Direct Care Network (CDCN), I managed a portfolio of 34+ enterprise implementation and operational initiatives, including EVV and HCBS software implementations, integrations, and server upgrades. I maintained a 4.8/5 stakeholder satisfaction rating through proactive communication, issue management, and project execution.
At HHAeXchange (HHA) – Formerly Annkissam, I directed SaaS implementations for FMS Engine, AFC Home, and Electronic Visit Verification (EVV), from contract kickoff through go-live. I translated business, technical, workflow, Medicaid, and MCO requirements into implementation plans and system configurations.
At Northeast Arc, I led a 12-member cross-functional team supporting HCBS waiver services and managed projects involving compliance, software implementations, and process redesign. I also led enterprise-wide Kronos implementation training as Train-the-Trainer lead.
At The Arc of Greater Haverhill-Newburyport, I directed operations for a MassHealth-funded Adult Foster Care program, overseeing compliance, quality outcomes, and service delivery. In my current role as Real Estate Transaction Coordinator at W.O. Real Estate, I coordinate agents, clients, lenders, and vendors to keep transaction milestones and closings on track.
