Open to opportunities

Henry A

@henrya

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Certified Project Management Professional with 8+ years of experience.

United States

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What I'm looking for

I am seeking a role that values collaboration, innovation, and continuous improvement, where I can leverage my project management skills to drive impactful results.

I am a Certified Project Management Professional (PMP) with over 8 years of experience leading cross-functional teams and delivering strategic initiatives in complex organizational environments. My expertise lies in program coordination, stakeholder management, and process improvement, consistently achieving a 95% client satisfaction rate. I excel in developing partnerships and implementing comprehensive protocols to ensure successful project outcomes.

In my current role as Project Team Lead at the National Center for Children and Families, I lead multi-disciplinary teams, manage crisis response projects, and design service coordination protocols that enhance operational efficiency. My previous experience as a Sales Operations Manager and District Operations Manager has equipped me with the skills to monitor performance metrics, develop training programs, and implement strategic improvements that drive client satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Project Team Lead

Current

National Center for Children and Families (NCCF)

Feb 2018 - Present (7 years 5 months)

Led multi-disciplinary project teams of 10+ staff members across multiple service delivery initiatives, providing ongoing mentorship and professional development. Designed and implemented comprehensive service coordination protocols through systematic project management methodologies, resulting in improved operational efficiency and 95% client satisfaction rate.

Project Management Stakeholder Management Crisis Response Team Leadership Process Improvement Performance Metrics Resource Allocation Training Programs

Sales Operations Manager

La-Z-Boy Furniture Galleries

Nov 2014 - Present (10 years 8 months)

Managed sales team projects focused on customer service excellence and relationship building campaigns, achieving consistent performance improvements. Implemented client-centered service delivery projects by assessing needs and developing appropriate solution frameworks within established timelines.

Sales Management Customer Service Performance Monitoring Client Relationship Management Staff Training Reporting Strategic Improvements Project Coordination Service Delivery

District Operations Manager

Acevedo Enterprises

Feb 2011 - Present (14 years 5 months)

Supervised multi-location operations projects ensuring consistency in service delivery and client experience across all sites. Implemented strategic improvement projects that increased client satisfaction scores by 20% through systematic process enhancement.

Operations Management Recruitment Training Process Improvement Client Experience Program Evaluation Service Delivery Strategic Planning

Education

Degrees, certifications, and relevant coursework

Montgomery College

Associate of Arts, Finance

Completed an Associate of Arts degree with a focus on Finance. The curriculum provided a foundational understanding of financial principles and practices.