Looking for a collaborative environment with room to make a real impact, owning outcomes in program leadership, customer/partner relationship management, or enablement and training, ideally combining strategic thinking with hands-on execution. Open to remote & hybrid roles, comfortable with travel, and adaptable across industries. Seeking fair, transparent compensation.
Looking for a job
Jennifer Burgess
@jenniferburgess
Customer Success & Strategic Accounts | Expansion, Retention, Enablement
United StatesWhat I'm looking for
At Google ChromeOS, I lead global supply chain programs for 24+ partner and supplier organizations, building alignment across onboarding, sourcing, pricing, events, and budget planning. I built a centralized cost and data database that enabled 80% faster decision-making, and I lead a bi-annual global partner Roadshow from vendor selection and logistics through executive stakeholder alignment.
Previously, I managed Google's largest OEM relationships, including HP, Lenovo, and Acer, driving 80% product adoption and 90%+ CSAT. I also built a Train-the-Trainer certification curriculum that trained 200+ people and became an enablement standard adopted by other teams.
Across Splashtop, Tesla, AFL Telecommunications, and Sealed Air's Food Care and Diversey Care businesses, I've grown strategic accounts, built customer success and enablement functions from scratch, managed time-critical production escalations, and protected customer relationships in regulated environments. I bring a consistent thread across every role: building the systems, training, and relationships that let a program or account scale beyond just me.
Experience
Work history, roles, and key accomplishments
Current
Serve as point of contact for 24+ global partner and supplier organizations, managing onboarding, program alignment, and relationship health. Built a centralized cost/data database enabling 80% faster decision-making and lead a bi-annual global partner event.
Managed relationships with Google's largest OEM partners (HP, Lenovo, Acer) at C-suite, VP, and Director levels, driving 80% product adoption and 90%+ CSAT. Built and led a Train-the-Trainer certification curriculum, training 200+ people.
Senior Customer Success Manager
Splashtop
Nov 2018 - Jun 2021 (2 years 7 months)
Owned post-sale relationship for a 150-account portfolio, maintaining 98% retention. Built the company's first Customer Success and reseller enablement functions, driving a 40% increase in reseller-driven revenue within 6 months.
Managed a consultative portfolio of 90+ customers, maintaining 96% CSAT through proactive communication and solution alignment.
AT
Senior Account Manager
AFL Telecommunications
Nov 2016 - Jun 2017 (7 months)
Managed 90 accounts including Fortune 500 client PG&E, generating $200K in revenue and 91% retention. Built the team's first documented sales playbook, reducing quote turnaround time by 60%.
Managed a ~$30M portfolio of 200+ regional manufacturing and food production accounts, including Fortune 500 client Foster Farms. Owned time-critical production and delivery escalations under strict FDA food-safety windows.
Education
Degrees, certifications, and relevant coursework
University of South Carolina Upstate
Bachelor of Arts, Communications
Bachelor of Arts in Communications from the University of South Carolina Upstate.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
United StatesAuthorized to work in
Salary expectations
130k+ USD
Job categories
Skills
Account ManagementRelationship ManagementAccount GrowthExecutive Relationship BuildingCustomer RetentionCustomer ExpansionProgram ManagementProject ManagementBudget PlanningResource PlanningRisk ManagementMilestone Tracking SystemsManufacturing OperationsEscalation ManagementRegulatory ComplianceSupply Chain CoordinationSupplier ManagementPartner Relationship ManagementCustomer SuccessTrainingCurriculum DesignCoachingSalesforceSAP ERPSAP SDSAP MM SupportSAP WMMicrosoft OfficeClaudeGeminiNotebookLMCanvaZapierWindowsJENNIFER
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