Open to opportunities

Jennifer Reyes

@jenniferreyes

Message

Bilingual Customer Success Manager driving retention, adoption, and revenue growth for SaaS.

United States

Message

What I'm looking for

I'm seeking a customer-focused role where I can drive adoption, reduce churn, mentor teams, and contribute to product and process improvements in a collaborative environment.

I'm a bilingual Customer Success Manager with over four years of SaaS experience managing a $2.2M book of business and partnering with top-tier universities across the U.S., Canada, Europe, and Australia to deliver tailored onboarding, training, and ongoing support.

I led the company's NPS initiative—designing and implementing a program to gather, analyze, and act on customer feedback—helping boost satisfaction scores by 15% and growing renewal revenue by $40K in one year while maintaining a 95% client retention rate.

Fluent in English and Spanish, I provide multilingual support, translate training materials, resolve complex technical issues end-to-end, and collaborate cross-functionally to drive adoption, identify upsell opportunities, and improve internal processes.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

YuJa Inc.

May 2021 - Present (4 years 8 months)

Manage and grow a $2.2M book of business for an Enterprise Video Platform, driving adoption, reducing churn, and increasing renewal revenue by $40K through strategic account management and proactive engagement.

Customer Success Account Management Bilingual Support Training Upselling CRM

Assistant Store Manager

Bed Bath and Beyond

Mar 2011 - May 2021 (10 years 2 months)

Led store operations and staffing for a major retail location, managing scheduling, forecasting, merchandising, and full-cycle employee management to meet sales and service targets.

Retail Operations Scheduling Forecasting Employment Management Customer Service Merchandising

Sales Representative

Vector Marketing

Apr 2010 - Jul 2020 (10 years 3 months)

Generated leads and conducted customer-facing sales through cold calling and direct interaction, delivering high-quality customer service and driving product interest.

Cold Calling Lead Generation Customer Service Direct Sales Communication Relationship Building

Customer Service Intern

Juniper Networks

May 2007 - Jul 2007 (2 months)

Supported customer service operations by utilizing office software, organizing documentation, and meeting project deadlines during a summer internship.

Customer Service Microsoft Word Outlook Documentation Time Management Administrative Support

Education

Degrees, certifications, and relevant coursework

San Jose State University

Bachelor of Arts, Psychology

2012 -

Completed a Bachelor of Arts in Psychology at San Jose State University; coursework focused on psychological principles relevant to customer behavior and service.