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Jennifer Solis

@jennifersolis

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Enterprise Customer Success leader driving retention, expansion, and data-driven outcomes.

United States

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What I'm looking for

I'm seeking a senior customer-success role where I can lead enterprise success strategies, scale CSM teams, and drive retention and expansion through data-driven programs and executive partnerships.

I'm an Enterprise Customer Success leader with 11+ years building lasting partnerships with Fortune 500 SaaS clients and scaling high-performing teams to exceed retention and expansion goals.

I specialize in translating complex technical solutions into strategic business assets through executive relationship building, predictive analytics, and customer health scoring, delivering measurable ROI and reduced time-to-value.

At Victorious SEO I exceeded renewal targets, secured multi-year renewals, and generated expansion revenue while designing scalable playbooks and coaching CSMs to improve quota attainment and departmental renewal rates.

I bring hands-on experience with AI-powered solutions, enterprise SaaS platforms, CRM systems, and cross-functional collaboration to drive NRR, improve CSAT/NPS, and implement data-driven success frameworks that strengthen C-suite relationships.

Experience

Work history, roles, and key accomplishments

Customer Success Team Lead

Victorious SEO

Dec 2021 - Dec 2025 (4 years)

Exceeded renewal targets by 23%, achieving an 80% renewal rate on a $2M+ ARR enterprise portfolio and generating $350K+ in expansion revenue through strategic upsell and executive alignment.

Enterprise Customer Success Upselling Predictive Analytics Success Playbooks

Senior Customer Success Manager

Victorious SEO

Mar 2020 - Dec 2021 (1 year 9 months)

Delivered 90%+ CSAT and improved NPS by 25 points while preventing $400K+ in at-risk revenue through health-score-driven churn prevention and restorative action plans.

Customer Success Management Churn Prevention CSAT Onboarding ROI Measurement Cross Functional Collaboration

Sr. Account Manager

YBR Promotions / Culture Vulture Agency

Jun 2014 - Mar 2020 (5 years 9 months)

Generated 10% YoY revenue growth and reduced churn 18% by identifying expansion opportunities and delivering 50+ integrated marketing campaigns with average ROI of 250%.

Account Management Project Management Campaign Strategy Cross Channel Marketing Revenue Growth