mamadu bah

I’m a client-obsessed Client Success Manager with 2+ years of experience owning strategic partner relationships, improving retention, and turning complex performance data into clear, actionable client insights. I collaborate cross-functionally with sales, analytics, and product teams to maximize client value.

In my current freelance role, I serve as the sole client point of contact for an emerging DTC brand—developing a deep understanding of client objectives and executing customized engagement strategies. I maintained 100% client retention and drove a full product sell-out (450+ orders) through QBR-style weekly performance reviews.

Using Salesforce CRM and HubSpot CRM, I manage workflows that track client interactions, document deliverables, and ensure seamless handoffs—while maintaining 100% accuracy in reporting and account records. My reviews focus on metrics like CTR, CPA, ROAS, and campaign ROI to directly influence budget decisions and content distribution strategy.

Previously, as a Client Success & Sales Enablement Lead, I managed strategic B2B and retail accounts and led/mentored 10+ junior associates on Salesforce CRM workflows and account management best practices. I also negotiated vendor and distribution partner agreements, built Excel-based performance dashboards that increased client reply rates by 15%, and supported measurable improvements in retention and satisfaction.