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Jennifer Baird

@jenniferbaird

I lead client implementations and operations improvements that strengthen profitability, delivery, and customer experience.

United States

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What I'm looking for

I'm looking to lead client implementation and operational improvement work where I can strengthen delivery, customer outcomes, profitability, and cross-functional execution.

I've led 15+ client implementation, migration, and optimization initiatives at Cornerstone Engineering, guiding delivery from discovery and requirements validation through configuration, testing, training, go-live, and post-launch support.

I partner with client, HR, engineering, vendor, and internal teams to turn business needs into actionable technical work. I helped design and implement 30+ automated workflows that digitized paper-based processes, reduced manual administrative effort and supply costs, and supported clients across healthcare, education, energy, and agriculture.

Across Stria, Trinity Safety, and Howard Supply Company, I've improved operations, built teams and SOPs, managed budgets and P&L performance, and grown customer accounts. My Lean Six Sigma work includes increasing profit 150% at a failing branch, reducing inventory variance from 30.2% to 14.9%, and reducing inventory by $250,000 while increasing sales.

Experience

Work history, roles, and key accomplishments

Implementation Manager, Digital Solutions

Cornerstone Engineering, Inc.

Dec 2024 - Aug 2026 (1 year 8 months)

Led client implementations from discovery through post-launch support, managing scope, budgets, and resources. Directed UAT, training, and go-live coordination while serving as primary client liaison.

Project Management UAT Training Budget Management Client Management Smartsheet Docusign Microsoft 365

Operations Manager, Digital Solutions

Cornerstone Engineering, Inc.

Jun 2023 - Nov 2024 (1 year 5 months)

Directed day-to-day operations for digital products and services, aligning processes, staffing, and resources with business objectives. Coordinated cross-functional delivery and managed client relationships and budgets.

Operations Management Resource Allocation Budget Management Client Relationships Continuous Improvement Cross functional Coordination

Director of Onsite Accounts

Stria, LLC

Jan 2019 - Dec 2023 (4 years 11 months)

Directed strategic customer accounts across multiple locations, focusing on retention, satisfaction, and revenue growth. Implemented standard operating procedures and Lean Six Sigma improvements.

Account Management Lean Six Sigma Process Improvement Budget Management Team Leadership Forecasting

Onsite Service Coordinator

Stria, LLC

Jan 2017 - Dec 2019 (2 years 11 months)

Led service professionals for an enterprise account, managing staffing and budget. Transformed the account from unprofitable to top-performing in the portfolio.

Service Operations Staff Management Budget Management Lean Six Sigma Continuous Improvement Client Relations

Resource Development Manager

Girl Scouts of Central California South

Jan 2016 - Dec 2017 (1 year 11 months)

Partnered with senior leadership to support financial goals and coordinate fundraising campaigns. Cultivated donor and community relationships while planning fundraising events.

Fundraising Donor Relations Event Planning Community Engagement Financial Support

Industrial Division Manager

Trinity Safety Company

Jan 2014 - Dec 2016 (2 years 11 months)

Launched a new Industrial/Personal Protective Equipment division, establishing vendor relationships and inventory. Designed cost-saving processes and prepared customer bids.

Division Management Vendor Management Inventory Management Process Improvement Cost Reduction Sales Support

Western Area Manager

Howard Supply Company

Jan 2004 - Dec 2014 (10 years 11 months)

Led Branch Managers and Supervisors across the Western Area, increasing profit by 150% at a failing branch and reducing inventory variance. Directed P&L, cost control, and CAPEX planning.

Operations Management P&L management Inventory Management Lean Six Sigma Business Development Team Leadership Cost Control