Open to opportunities

Amariah Briseno

@amariahbriseno

Message

I’m a Branch Manager who drives talent, risk compliance, and high-performing customer service.

United States

Message

What I'm looking for

I’m looking for a leadership role where I can strengthen team performance through hiring and coaching, maintain strong risk and regulatory controls, and improve customer outcomes using clear process management and performance reporting.

I’m a Branch Manager at Wells Fargo with a proven track record in talent acquisition and employee branch development. I interview and hire strong candidates, coach employees, and proactively manage individual and team tasks to meet deadlines while improving branch production rates.

I enhance organizational effectiveness through risk management, policy formulation, and internal audit procedures that validate financial reporting accuracy. I also build strong client connections and translate complex financial information into clear guidance, from loan documentation to day-to-day customer care.

Experience

Work history, roles, and key accomplishments

Current

Branch Manager

Current

Wells Fargo

Jun 2023 - Present (3 years)

Led talent acquisition and branch employee development through interviewing, hiring, and coaching. Improved branch production rates, streamlined internal audit procedures, and ensured compliance with regulatory guidelines while maintaining strong client relationships.

Talent Acquisition Interviewing Employee Coaching Risk Management Regulatory Compliance Payroll Operations Internal Auditing Conflict Resolution Client Relationship Management

Customer Care Manager

Open Systems Solutions

May 2022 - May 2023 (1 year)

Managed daily operations and sales activities to maximize revenue, customer satisfaction, and employee productivity. Oversaw a high-volume department handling 100 calls per day and coordinated schedules, workflows, and referrals to support client needs.

Team Leadership Call Center Management Customer Service Sales Operations Scheduling Workflow Management Performance Management Referral Coordination

Loan Analyst

Citibank

Sep 2021 - May 2022 (8 months)

Processed loan applications end-to-end by monitoring progress and tracking loan pipelines. Reviewed credit histories and documentation to evaluate feasibility, and explained complex financial information clearly to applicants.

Loan Processing Credit History Review Documentation Review Risk Assessment Financial Analysis Compliance Support Relationship Management

Billing & Dispute Support

Csa Csc

Dec 2020 - Sep 2021 (9 months)

Handled billing and payment issues by following guidelines and resolving disputes. Improved operational efficiency through best practices while delivering responsive customer service and collaborating with staff to meet team goals.

Billing Operations Payment Disputes Customer Service Operational Best Practices Process Improvement Team Collaboration Service Prioritization Customer Satisfaction